Linda Inwood
West Orange
Summary
Strategic workplace leader with 12 years of experience in managing corporate operations and facilities across multi-site environments. Expertise in optimizing vendor relationships, driving operational improvements, overseeing capital projects, and collaborating with senior leadership and cross-functional teams. Committed to delivering high-performing workplaces through a hands-on, customer-focused approach that translates business needs into effective solutions.
Overview
15
15
years of professional experience
Work History
Workplace, Facilities, and Real Estate Senior Cluster Manager NA
RECKITT BENCKISER INC.
Nutley, NJ
09.2023 - Current
- Lead workplace and facilities operations for the North American headquarters and 10 U.S. commercial offices, providing operational direction and oversight while supervising office coordinators.
- Partner with business leaders, IT, building management, and external service providers to deliver safe, efficient, customer-focused workplace operations while balancing business needs, cost, risk, and employee experience.
- Lead the planning and delivery of large-scale workplace and capital improvement projects, visitor management systems, and digital signage.
- Managed office openings, closings, relocations, and identified alternative coworking solutions to align workplace strategy with evolving business requirements.
- Developed data- and business-informed recommendations for workplace decisions and presented business case to National Sales Directors for Nashville WeWork closure and transition to Regus.
- Standardized and implemented corporate workplace policies, procedures, and operational practices across U.S. portfolio, promoting consistency and alignment with organizational standards.
- Own/oversee workplace OPEX and capital expenditures, partnering with Finance to forecast spend, monitor budget performance, identify savings opportunities, and support leadership decision-making.
East-Coast Workplace Manager
GRUBHUB
New York, NY
09.2021 - 06.2023
- Directed multi-site workplace operations with a strong focus on customer service, employee experience, operational excellence, and alignment with Grubhub's culture.
- Led a team of five workplace professionals supporting offices in Boston, New York, Philadelphia, and Washington, DC, while serving as a strategic advisor to Workplace senior leadership.
- Coached and developed direct reports through ongoing feedback and performance management to enhance team capabilities and foster professional growth.
- Built strong relationships with senior leaders, business stakeholders, vendors, and cross-functional partners to understand business needs and deliver effective workplace solutions.
- Researched workplace trends and stakeholder feedback to develop actionable recommendations that improved workplace programs and services for enhanced employee experiences.
- Researched workplace trends, benchmarks, stakeholder feedback, and internal business needs to develop recommendations for improving workplace programs, services, and employee experiences.
- Developed and enhanced workplace tools, content, policies, and processes to improve operational consistency, service delivery, and the influence of the Workplace function.
- Applied holistic thinking to workplace decisions, considering employee needs, business impact, operational requirements, and the broader Grubhub organization.
- Communicated workplace programs and operational decisions effectively to stakeholders, ensuring clarity and alignment with organizational goals.
Facilities Manager
HACHETTE BOOK GROUP
New York, NY
10.2019 - 04.2021
- Managed day-to-day facilities operations for a 140,000-square-foot corporate headquarters supporting 500+ employees across two floors in Midtown Manhattan.
- Led and developed a team of two facilities employees, establishing priorities and maintaining high standards for workplace service delivery.
- Oversaw outsourced mailroom operations and coordinated building services, including cleaning, furniture repair, plumbing, electrical, lighting, and HVAC, ensuring service quality and responsiveness.
- Served as a key liaison between internal stakeholders, building management, and external vendors including movers, carpenters, security providers, and electricians.
- Coordinated office moves, space changes, new-hire setups, conference room requirements, and workplace events with IT and other business teams to enhance operational efficiency and employee satisfaction.
- Managed workplace inventory, equipment databases, and work-order tracking to improve operational visibility and service responsiveness.
- Maintained emergency procedures, fire and safety documentation, and operational manuals to ensure workplace safety and support business continuity.
- Supported events through room setup and audiovisual coordination, ensuring seamless execution and positive employee and visitor experiences.
- Directed staff responsible for maintaining pantries, conference rooms, and common areas to consistently deliver a high-quality workplace experience.
Facilities Manager
FRANK RECRUITMENT GROUP
New York, NY
05.2018 - 09.2019
- Led team of seven office administrators in global technology recruiting organization, focusing on coaching, training, and performance management.
- Negotiated with and managed external contractors and vendors, holding service providers accountable for quality, responsiveness, and delivery.
- Partnered with building ownership and representatives to resolve property issues and ensure delivery against lease requirements.
- Monitored Facilities Management Helpdesk KPIs to identify service trends and opportunities for operational improvement.
- Supported U.S. business expansion into Tampa, Denver, Scottsdale, and Irvine, coordinating workplace requirements and operational readiness.
- Managed a team of seven office administrators supporting a global technology recruiting organization, with responsibility for coaching, training, performance improvement plans, and performance reviews.
- Coordinated workplace logistics for NYC annual holiday party and enterprise-wide summer conference for 350+ employees. Ensuring seamless execution and attendee satisfaction.
E-Commerce Administrator
NEWELL BRANDS
Hoboken, NJ
04.2017 - 05.2018
- Supported operational and workplace functions across U.S. e-commerce offices, fostering an inclusive and collaborative work environment.
- Managed space allocation, new-hire workplace setups, and office relocations in partnership with business and IT teams.
- Coordinated conference room technology and training with IT, enhancing workplace operational effectiveness.
- Managed logistics for town halls, conferences, and employee events, ensuring smooth execution and participant engagement.
- Established new vendors and purchase orders for workplace expenditures while supporting efficient procurement processes.
Facilities Coordinator
QUEST DIAGNOSTICS
Madison, NJ
02.2012 - 04.2017
- Supported facilities and workplace operations across seven corporate locations, coordinating janitorial, food service, meeting room, and general facilities services to enhance operational efficiency.
- Directed vendors and service providers to ensure quality execution, minimize workplace disruption, and maintain strong service standards.
- Developed move management and space planning procedures for facilities across New Jersey, Pennsylvania, and Florida.
- Coordinated logistics for town halls, conferences, and special events to enhance employee engagement and align with business objectives.
- Managed a 32-member Safety Team, coordinating evacuation drills, safety training, and required certifications.
- Conducted ergonomic evaluations and recommended workplace improvements to minimize employee injury risk and promote a safer work environment.
Education
Business Management Coursework
Kean University
Union, NJSkills
- Workplace & Facilities Operations
- Capital projects
- Space Planning & Utilization
- Budget management
- Vendor & Contract Management
- Procurement & Cost Optimization
- Data management
- Project leadership
- Performance improvement
- Risk management
- Safety preparedness
- Policy standards
- Stakeholder engagement
- Team leadership
- Customer experience
- Events & Workplace Activation
Timeline
Workplace, Facilities, and Real Estate Senior Cluster Manager NA
RECKITT BENCKISER INC.
09.2023 - Current
East-Coast Workplace Manager
GRUBHUB
09.2021 - 06.2023
Facilities Manager
HACHETTE BOOK GROUP
10.2019 - 04.2021
Facilities Manager
FRANK RECRUITMENT GROUP
05.2018 - 09.2019
E-Commerce Administrator
NEWELL BRANDS
04.2017 - 05.2018
Facilities Coordinator
QUEST DIAGNOSTICS
02.2012 - 04.2017
Business Management Coursework
Kean University