Linda Jackson

Customer Service Manager/Bookkeeper

Jerrys Enterprises DBA As Cub Foods

04.1996 - Current

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Managed a team of retail associates, fostering a positive work environment that promoted collaboration and teamwork.
Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
Mentored junior staff members on best practices in retail sales, improving overall team performance.
Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.