Linda Jackson
West Blocton,AL
Summary
Dynamic Front Desk Receptionist with proven expertise at Obgyn South, enhancing customer satisfaction through exceptional service and efficient appointment scheduling. Skilled in conflict resolution and data entry, I fostered a welcoming environment, significantly increasing guest retention and streamlining check-in processes for seamless visitor experiences.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Obgyn South
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Cahaba Medical Care
12.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Material Handler
McKesson Pharmaceutical Company
05.2011 - 12.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Front Desk Receptionist
CVScaremark
05.2005 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Skills
- Customer service
- Appointment scheduling
- Reception operations
- Conflict resolution
- Payment processing
- Data entry
- Communication skills
- Office organization
- Cash handling
- Listening skills
- Problem-solving skills
- Scheduling
- Scheduling appointments
- Filing
Timeline
Front Desk Receptionist
Obgyn South
12.2024 - Current
Front Desk Receptionist
Cahaba Medical Care
12.2023 - 11.2024
Material Handler
McKesson Pharmaceutical Company
05.2011 - 12.2023
Front Desk Receptionist
CVScaremark
05.2005 - 12.2010
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