Linda James
Clarksville,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
35
35
years of professional experience
Work History
Senior Patient Service Representative
Vanderbilt Medical Center
03.2014 - 09.2025
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- managed daily workload efficiently (hybrid schedule) while prioritizing tasks according to urgency levels
Administrative Assistant/Medical Receptionist
Vanderbilt Children's Hospital
06.2005 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Prepared and issued work schedules ( Vandyworks) and assignments for over 400 staff members
- Supported meetings by preparing spaces and materials needed
- Updated CATS and assist providers with renewing licensures and submit reimbursements
Front Desk Receptionist
Centennial Pediatrics
09.2003 - 06.2005
Customer Care Representative/ Office Manager
East Penn - Deka Battery
01.2000 - 06.2005
Office Administrative Assistant
Aztech Industrial Supply
01.1998 - 01.2000
Mortgage Specialist
American National Home Mortgage
03.1997 - 11.1998
Office Assistant/ Smell & Taste Disorders
SUNY Health Science Center
08.1991 - 05.1994
Financial Controller
SUNY Health Science Center
03.1991 - 08.1991
Education
No Degree - Certified Nurses Aide
Draughon's Junior College
Nashville, TN05-2014
Skills
- Exceptional communication
- Maintain confidentiality
- Professionalism and ethics
- Strong interpersonal skills
- Organizational skills
- Phone and Email etiquette
- Administrative and office support
Timeline
Senior Patient Service Representative
Vanderbilt Medical Center
03.2014 - 09.2025
Administrative Assistant/Medical Receptionist
Vanderbilt Children's Hospital
06.2005 - 09.2013
Front Desk Receptionist
Centennial Pediatrics
09.2003 - 06.2005
Customer Care Representative/ Office Manager
East Penn - Deka Battery
01.2000 - 06.2005
Office Administrative Assistant
Aztech Industrial Supply
01.1998 - 01.2000
Mortgage Specialist
American National Home Mortgage
03.1997 - 11.1998
Office Assistant/ Smell & Taste Disorders
SUNY Health Science Center
08.1991 - 05.1994
Financial Controller
SUNY Health Science Center
03.1991 - 08.1991
No Degree - Certified Nurses Aide
Draughon's Junior College