Linda Jaycox
Tampa,FL
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Target
07.2024 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Lead PBX Operator
Hyatt Place Hyatt House
07.2022 - 12.2023
- The PBX Operator responsible for expediting all incoming calls in a timely and accurate manner, monitoring fire alarms, and responding to emergency situations, as well as handling guest messages, wake-up calls, and phone billings
- Front Office Agent Greeting and thanking guests in a sincere, friendly manner
- Checking guests in on arrival and out on departure
- Posting charges to appropriate guest accounts
- Handled cash payments and deposits, Anticipating and addressing guests' needs, and resolving their problems and complaints
- Manager on duty responsible for all customer complaints
Guest Service Agent
THE MANHATTAN AT TIMES SQUARE
07.2016 - 10.2021
- Checking hotel guests in and out of their rooms
- Greeting guests at the front desk, answering any questions, recommending activities and restaurants
- Informing guests of all hotel amenities
- Handle incoming reservations
- Responsible for cash drops
Reservations Sales Specialist
HILTON WORLDWIDE
10.2013 - 05.2016
- Answer all incoming calls promptly, in an attentive, courteous and efficient manner
- Answer guest inquiries about hotel services, amenities, facilities, and hours of operation, local area and attractions
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenarios at all times
- Upsell rooms when possible
- Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements
- Act as the primary liaison between the guest and the hotel
- Perform all duties of Guest Services Agent and assist at the hotel as needed
Accounting Representative
NEW YORK LIFE INSURANCE COMPANY/AARP
05.2007 - 04.2014
- Reviewed and processed policy changes and premium adjustments to policy record
- Lead daily accounting functions including reconciling bank transmissions, workflow of automatic payment accounts, review of journal entries and the general ledger
- Ensure delivery of superior customer service by providing timely and accurate claims payment and responding timely to member inquiries and complaints regarding claims processing
- Ensures that potential fraudulent claims practices are identified and reported to the appropriate compliance department
- Collaborate with other departments on multiple initiatives and inter-departmental projects
Customer Service Representative/Team Leader
10.2003 - 05.2007
- Managed a high-volume of complex calls from policyholders in regards to error resolutions and policy changes
Education
Life Insurance Terminology Training Program -
Bachelor's Degree - Business Management
University of Phoenix
Tampa, FL01.2008
Skills
- Front desk
- Upselling
- Sales
- Customer service
- Microsoft Word
- Guest services
- Accounting
- Typing
- Microsoft Excel
- Management
- Hospitality
- Financial services
Certification
Life Insurance Terminology Training Program
Timeline
Guest Service Representative
Target
07.2024 - Current
Lead PBX Operator
Hyatt Place Hyatt House
07.2022 - 12.2023
Guest Service Agent
THE MANHATTAN AT TIMES SQUARE
07.2016 - 10.2021
Reservations Sales Specialist
HILTON WORLDWIDE
10.2013 - 05.2016
Accounting Representative
NEW YORK LIFE INSURANCE COMPANY/AARP
05.2007 - 04.2014
Customer Service Representative/Team Leader
10.2003 - 05.2007
Life Insurance Terminology Training Program -
Bachelor's Degree - Business Management
University of Phoenix
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