Linda Jimenez
Summary
As an Inspections Account Manager, I leverage my expertise in client relationship management, inspection coordination, and strategic planning to ensure seamless operations and enhance customer satisfaction. I am adept at managing and optimizing inspection processes, collaborating with clients to understand their unique needs, and delivering tailored solutions to meet compliance and regulatory standards.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Inspections Account Manager
Western States Fire Protection Company
06.2022 - Current
- Develop and maintain strong relationships with clients to understand their inspection needs and ensure high levels of customer satisfaction.
- Coordinate and schedule inspections, ensuring efficient allocation of resources and timely completion of tasks.
- Collaborate with cross-functional teams to streamline processes and implement best practices in inspection management.
- Analyze inspection data to identify trends, improve accuracy, and enhance service delivery.
- Provide detailed reports and communicate findings to clients, offering insights and recommendations for improvements.
- Ensure compliance with industry regulations and standards, mitigating risks and safeguarding client interests.
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of inspection services.
Business Manager
Impression Carpet Clean & Restoration
10.2017 - 05.2022
- Automated office operations and managed client and employee communications, scheduling, record tracking, and data management.
- Oversaw hiring, recruitment, and training of employees across multiple business locations.
- Managed contract negotiations and preparations.
- Played a key role in establishing and expanding the restoration company to ensure quality and customer satisfaction.
- Collaborated with various departments to develop the company's mission and vision statements.
- Managed a team of over 35 employees, optimizing productivity and scheduling.
- Promoted professional development and empowered staff for continuous improvement and growth.
- Successfully managed a 35+ employee company
- Enhanced productivity by managing budgets and accounts.
Skills
- Fluent in Spanish and English
- Proficient in MS Office (Office, Excel, Word), Netsuite, and ADP
- Experienced in managing high-volume systems with multiple lines (up to 10)
- Strong customer service and communication skills
- Expertise in human resources oversight and business leadership
- Proficient in sales tracking and employee management
- Excellent organizational and time-management abilities
- Ability to handle multitasking and prioritize high volumes of work
- Exceptional phone presence with a focus on customer relationship building
- Skilled in staff management and customer retention
- Problem-solving and decision-making skills
Accomplishments
- Developed and implemented a business management software system, increasing traceability, profitability, and efficiency.
- Consistently achieved high customer satisfaction ratings.
- Successfully managed inspection schedules for multiple high-profile clients, achieving a 98% on-time completion rate.
- Implemented process improvements that reduced inspection time by 20% and enhanced accuracy.
- Recognized for outstanding client service and awarded 'Account Manager of the Year' for two consecutive years.
Languages
Spanish
Native or Bilingual
Timeline
Inspections Account Manager
Western States Fire Protection Company
06.2022 - Current
Business Manager
Impression Carpet Clean & Restoration
10.2017 - 05.2022
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