Linda Joe-Tanbal
Administrative Assistant
Tucson,AZ
Summary
Talented Administrative Assistant with over 15 years of experience managing data and controlling record keeping seeks a position where passion for customer satisfaction, in addition to exceptional administrative skills and the ability to confront and overcome new challenges will be put to use in achieving a smooth operation of a department. Proficient in using Microsoft applications in obtaining data and extracting data.
Overview
3
3
Certificates
16
16
years of post-secondary education
17
17
years of professional experience
Work History
Test Administrator
Headway Workforce Solutions
Raleigh, NC
07.2021 - 10.2021
- Administered Woodcock Johnson Reading Mastery Tests, Third Edition (WRMT - III) comprehensive battery of individually administered test that measure reading readiness and reading achievement with 1st graders.
- Evaluated specific strengths and weaknesses in reading skills to plan targeted remediation
- Identified measures of oral reading fluency and comprehension to guide educational selection and placement decisions
- Updated required logs and student documentation to keep records accurate and current
- Used assessments to monitor student learning outcomes.
Funeral Services Assistant
Angel Valley Funeral Home
Tucson, AZ
11.2019 - 04.2020
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Provided personal assistance, emotional support and personal care to clients.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
Retail Sales Representative
Mosaic North America
Irving, TX
11.2010 - 01.2012
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Representive
CROSSMARK, INC
Plano, TX
12.2010 - 01.2011
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Implemented brand marketing and sales campaigns.
Census Enumerator
US Census Bureau
Denver, CO
05.2010 - 07.2010
- Attended team meetings to develop job knowledge.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
Financial Services Merchandiser
StratMar Retail Services
Tampa, FL
06.2009 - 01.2010
- Monitored company inventory to keep stock levels and databases updated.
- Worked flexible hours; night, weekend, and holiday shifts.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Managed on-site evaluations, internal audits and customer surveys.
Administrative Assistant
University Of Arizona
Tucson, AZ
05.1983 - 04.1993
- Provided customer service via telephone, correspondence and in person inquiries from students to world-wide organizations averaging 25 or more per day
- Established and maximized office productivity by digitizing and reorganizing student records with proactive management and elimination of redundancy.
- Utilized Microsoft computer applications to compose and maintain office supplies, facilitate interoffice communication
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Coordinated travel arrangements by booking airfare, hotel and ground transportation for Departments of Anthropology, Nutritional Sciences and Planetary Sciences
Project Administrator
MATERIAL DIVISION, HUGHES AIRCRAFT
Los Angeles And Goleta, CA
05.1978 - 10.1981
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
- Organized numerous project proposals in conjunction with company and departmental goals according to strict timelines
- Increased customer satisfaction by completing accurate material and labor estimates for NASA Space Shuttle Program's multi-billion dollar budgets
- Communicated directly with department heads and traveled to other defense facilities to ensure that current issues were effectively solved using telephone, written materials and Microsoft applications
Customer Service Manager
Uniflex, Inc.
Lynwood, CA
04.1977 - 05.1978
- Consistently managed 10-person staff, effectively resolving issues, which resulted in positive customer feedback and made process changes to exceed customer satisfaction goals.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues
Education
Master of Education - Special Education
Northern Arizona University
Flagstaff, AZ 09.1993 - 05.1996
Bachelor of Science - Public Administration
University of Arizona
Tucson, AZ 06.1966 - 09.1979
Skills
Office administration
Process optimization
Customer and client relations
Time management
Scheduling
Events logistics management
Sales expertise
Order fulfillment
Retail materials management
Account management
POS systems expert
Professional telephone demeanor
Warehousing functions
Training development aptitude
Stocking and replenishing
Strategic sales knowledge
Stock management
Receiving support
Staff education and training
Money handling abilities
Recordkeeping strengths
Retail store support
Shipping procedures understanding
Meeting minutes
Letter preparation
Invoice Processing
Document conversion
Office management
Paperwork drafting
Statistical data gathering
Conference planning
Legal administrative support
Database Management
Mail distribution
Report Development
Executive presentations
Mail handling
Relationship building
Report analysis
Marketing
Project Management
Expense reporting
Project planning
Multi-line phone proficiency
Quality assurance
Meeting arrangements
Package routing
Business correspondence
School records monitoring
Sorting and labeling
Filing and data archiving
Documentation and control
Presentation design
Travel coordination
Administrative support
Writing reports
Multi-line Telephone Systems
Purchase orders organization
Documentation and reporting
Records management
[ENGLISH] fluency
Travel planning
Records destruction
Recordkeeping
Business administration
Attendance record management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
K-12 Substitute, Arizona Department of Education, 08/1987 - 07/2099
Timeline
Test Administrator
Headway Workforce Solutions
07.2021 - 10.2021
Funeral Services Assistant
Angel Valley Funeral Home
11.2019 - 04.2020
Sales Representive
CROSSMARK, INC
12.2010 - 01.2011
Retail Sales Representative
Mosaic North America
11.2010 - 01.2012
Census Enumerator
US Census Bureau
05.2010 - 07.2010
Financial Services Merchandiser
StratMar Retail Services
06.2009 - 01.2010
Master of Education - Special Education
Northern Arizona University
09.1993 - 05.1996
K-12 Substitute, Arizona Department of Education, 08/1987 - 07/2099
08-1987
Administrative Assistant
University Of Arizona
05.1983 - 04.1993
Licensed Foster Parent - State of Arizona DES
06-1982
Licensed Day Care Home - State of California
01-1981
Project Administrator
MATERIAL DIVISION, HUGHES AIRCRAFT
05.1978 - 10.1981
Customer Service Manager
Uniflex, Inc.
04.1977 - 05.1978
Bachelor of Science - Public Administration
University of Arizona
06.1966 - 09.1979