Linda Johnson
Desoto,USA
Summary
Highly organized and detail-oriented Customer Service support experience managing and resolving customer inquiries and concerns. Demonstrated ability to deliver exceptional customer service and build strong relationships, ensuring customer satisfaction and loyalty. Skilled in handling high call volumes, coordinating workflows, and implementing effective solutions to enhance the overall customer experience. Proficient in CRM systems and quick to learn new technologies. Excellent communication and problem-solving abilities, combined with a positive and patient demeanor. Excited to utilize expertise in providing efficient and reliable support to both internal and external customers.
Overview
20
20
years of professional experience
Work History
Customer Service Sales Support
Schumacher Electric
11.2021 - Current
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Via chat, email and phone.
Customer Service Trainer
Bank of America
05.2017 - 10.2020
- Conducted engaging and interactive training sessions on topics such as effective communication, conflict resolution, and building rapport with customers
- Demonstrated expertise in utilizing various training techniques and tools, such as role-playing, simulations, and e-learning platforms
- Collaborated with cross-functional teams to identify training needs and develop customized learning materials to address specific areas for improvement
- Monitored and evaluated the effectiveness of training initiatives through assessments and feedback, and made recommendations for continuous improvement
Customer Service
SNI Company
10.2015 - 05.2017
- Provided exceptional customer service by addressing inquiries and resolving complaints in a timely and professional manner
- Assisted customers with product information, pricing, and order placement, resulting in increased sales and customer satisfaction
- Utilized CRM software to track customer interactions, update information, and maintain accurate records
- Maintained accurate and detailed customer records, including contact information, purchase history, and interactions, to improve customer service and facilitate future interactions
Customer Service Coordinator
William Sonoma
09.2014 - 10.2015
- Provided excellent customer service by promptly addressing customer inquiries and resolving any issues or complaints
- Managed and maintained customer database to ensure accurate and up-to-date customer information
- Coordinated with various departments to ensure timely delivery of products and services to customers
- Developed and implemented customer satisfaction surveys and analyzed results to identify areas of improvement
- Assisted in the training and onboarding of new customer service representatives, ensuring they were equipped with the necessary knowledge and skills to deliver exceptional service
- Maintained detailed records of customer interactions and provided reports to management on customer satisfaction and service metrics
Customer Service
Pilot Catastrophe
03.2011 - 08.2014
- Provided exceptional customer service by promptly addressing inquiries and resolving issues to ensure high levels of customer satisfaction
- Demonstrated strong communication skills through effectively listening to customer needs and providing accurate information and solutions
- Collaborated with cross-functional teams to streamline processes and ensure seamless interactions with customers across different touchpoints
- Manage telephone complaints and requests from more than [100 customers daily]
- Train new employees on CRM software and customer service best practices to deliver a high-quality customer experience
- Tracked all customer communications to ensure account accuracy and followed up on purchases as needed
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
Customer Service
Comcast Cable
06.2004 - 10.2010
- Exceed customer satisfaction goals by [15%-30% month over month] and identify opportunities to improve the customer experience
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
- Manage and resolve [50+ escalated customer complaints per day], including processing returns and identifying solutions to customer issues
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
- Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
- Achieved a [95% customer service rating] during annual audits and received recognition for exceptional communication skills
- Conducted customer satisfaction surveys to gather feedback, identify areas of improvement, and implement strategies to enhance overall customer satisfaction
Education
Batchelor of Science -
Columbia College
Columbia, MO11-2026
Skills
- Attention to detail and accuracy
- Adaptability
- Customer service orientate
- Ability to multi task
- Date entry
- Complaint handling
- Strong work ethic
- Patience and tolerance
- Goal oriented
Timeline
Customer Service Sales Support
Schumacher Electric
11.2021 - Current
Customer Service Trainer
Bank of America
05.2017 - 10.2020
Customer Service
SNI Company
10.2015 - 05.2017
Customer Service Coordinator
William Sonoma
09.2014 - 10.2015
Customer Service
Pilot Catastrophe
03.2011 - 08.2014
Customer Service
Comcast Cable
06.2004 - 10.2010
Batchelor of Science -
Columbia College
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