LINDA JOHNSON-JIMENEZ
Colorado Springs,US
Summary
Betti interface and [Microsoft systems] are just a few of the computer applications and software that I know how to use. [Business Success Consultant] with [26] years of experience consistently improving customer satisfaction by [Being innovative ] and [Always putting the customer first]. When assisting with [Customer Satisfaction], I am a friendly and professional client success expert with a strong background working to meet customer needs. Customer service specialist with experience in lead generation, customer relationship development, and sales. Dedicated to meeting and exceeding [Key Performance Indicators] objectives through effective communication and listening abilities. Client success specialist with over 26 years of experience resolving account and service issues for Home Improvement, Credit, Bankruptcy and Banking clients. Sole Proprietor with strong background in (document preparation, credit repair and bankruptcy). Proven leader when conducting daily business through communication,listening skills and problem resolution. Successfully addressed and resolved various client needs and issues with tact and professionalism. Accomplished Owner offering 26 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Visionary Proprietor with 26 years of experience propelling success of credit repair,budgeting and document preparation organization. Highly knowledgeable in business development, financial management and relationship building. Seasoned expert in credit with in-depth skills in credit reporting and budgeting. Visionary credit repair specialist with 26 years of experience propelling success of my document preparation organization. Highly knowledgeable in business development, financial management and relationship building. Seasoned expert in credit, portfolio risk review with in-depth skills in analysis and resolution.
Overview
15
15
years of professional experience
Work History
Sole Proprietor
Express Typing
Colorado Springs, US
02.2009 - Current
- Legal Document Preparation, Bankruptcy, Credit Repair, Landlord Tenant
Customer Representative
Angi (formerly HomeAdvisor)
Denver, US
08.2015 - 03.2023
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Responded to customer inquiries via phone, email and chat.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered.
- Reviewed and updated customer account profiles in [Software].
- Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.
- Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe].
- Software] was used to create memos, correspondence, and reports.
- Made recommendations for potential products or services by gathering customer information and analyzing customer needs.
- Provided product and service information to customers.
Education
Bachelor of Arts - Theater Arts
Notre Dame de Namur University
01.1989
Associate of Arts - Business
Blair Business College
01.1986
High School -
Verde Valley School
Skills
- Automatic call distribution ACD system
- Money handling abilities
- Proofreading
- Superior organization skills
- Cheerful and energetic
- Microsoft Word
- Professional telephone demeanor
- MS Office proficient
- Reading comprehension
- Avaya software customer management
- Dependable and reliable systems
- Data entry
- Data collection
- Quality assurance
- Effective team player
- Plexis POS system operations
- Active listening
- Proficient in MS Office
- Computer proficiency
- Creative problem solving
- Betti/ Help Desk/Max/AVAYA] call center software
- High-energy attitude
- Critical thinking
- Grammar
- Coordination
- Customer service
- Credit card processing
- Microsoft Excel
- Excellent multi-tasker
- Typing [50] WPM
- Budget Management
- Financial Planning
- Business Marketing
Accomplishments
- I won the Innovation award for implementing new policies and procedures, also for trailblazing resulting in saving the company money immediately and in the long run.
- I received The Attitude award several times
- The best team player award
- Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
Timeline
Customer Representative
Angi (formerly HomeAdvisor)
08.2015 - 03.2023
Sole Proprietor
Express Typing
02.2009 - Current
Bachelor of Arts - Theater Arts
Notre Dame de Namur University
Associate of Arts - Business
Blair Business College
High School -
Verde Valley School