Linda Jones
Oklahoma City,OK
Summary
Driven Unit Leader with a proven track record at City Of Oklahoma City, adept in operational efficiency and team management. Excelled in maintaining composure under pressure, enhancing customer focus, and mentoring teams to exceed business objectives. Demonstrated exceptional mentoring abilities and operational know-how, achieving significant improvements in unit performance and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Unit Leader
City Of Oklahoma City
03.2009 - 01.2021
- Maintained accurate records of unit activities and progress, ensuring timely reporting to senior management as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Accomplished multiple tasks within established timeframes.
Sales Associate
Kohls Department Store
10.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
City Of Oklahoma City
08.1982 - 03.2009
- Greeted customers entering building and responded promptly to customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OKSkills
- Mentoring abilities
- Operational Efficiency
- Team Management
- Customer Focus
Timeline
Sales Associate
Kohls Department Store
10.2018 - 02.2019
Unit Leader
City Of Oklahoma City
03.2009 - 01.2021
Customer Service Representative
City Of Oklahoma City
08.1982 - 03.2009
High School Diploma -
John Marshall High School