Linda Jones
Chatsworth,CA
Summary
With 33 years of managerial experience at Kaiser Permanente Medical Group, I effectively oversaw both union and non-union staff. My responsibilities included training and managing reception staff on customer service, as well as cash collection and handling for the entire medical center in Panorama City. I also managed various clerical positions that involved coordinating outside services and required a clear understanding of ICD-10 codes and KP benefits. Throughout my tenure, I closely collaborated with the medical physician staff to ensure smooth operations. In 2020, the KPPC Administrative Team approached me to return and manage a team of travel and temporary nurses for the Covid-19 Vaccine Clinic, successfully completing the assignment in December 2023.
Overview
33
33
years of professional experience
Work History
Manager Ambulatory Care Department/Department Administrator
Kaiser Permanente Panorama City Medical Center
01.1983 - 01.2016
- Provide leadership, consultation, and recommendations on the design, development, and implementation of processes and programs, which improve department efficiency of the reception staff by centralized the reception staff processes
- Responsible for management and oversight of staff and operations for Administrative Services, Central Reception, Computer Training and Support, and Employee Health
- Handle regulatory compliance, department assigned budgets, hiring, and training staff
- Monitored, assessed, and ensured the effective and efficient use of department resources and processes through a collaborative Unit-Based Team (UBT) model
- Developed, established and implemented operational and performance standards and tools to increase productivity and workflow while meeting compliance and regulatory guidelines
- Established and maintained operational and performance standards to streamline business processes for maximum efficiency and service using cooperative and collaborative partnerships with physicians, clinicians, and staff (union/non-union) through a Unit-Based Team (UBT)
- Conduct training of new employees and re-training of personnel in case of changes
- Prepare work schedules, timecards, keeping records of personnel attendance
- Prepare internal reports, statistics, and analysis as needed or required
- Maintain statistics on work processed and current status of any projects in the departments
- Enforced and maintaining discipline, counseling, and handling grievances, if any, performance evaluations to ensure that errors are corrected, and excellent performance commended
- Conduct reviews to improve current procedures to improve the efficiency of cash handling processes and procedures
- Resolve routine and repetitious problems such a patient complaints re-billing to minimize occurrences
- Participate in special projects as assigned.
Education
Skills
- Training/Development
- Labor Mgmt Partnership
- Managing Performance
- Relationship Cultivation
- Coaching and Mentoring
- Persuading and influencing daily Staff Operations
- SOX Compliance/Reporting Team Building
- Physician Partnership Positive
Computerprograms
- KP Health Connect – Front Office
- MS Office
Timeline
Manager Ambulatory Care Department/Department Administrator
Kaiser Permanente Panorama City Medical Center
01.1983 - 01.2016
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