Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linda Joseph

Delray Beach,FL

Summary

Proven problem-solver and customer service expert, I've significantly enhanced customer satisfaction at ManpowerGroup by adeptly handling complex issues. Fluent in French, Creole, and Portuguese, my ability to communicate effectively and provide chef support showcases my versatility. Demonstrated excellence in safe food handling and customer communications, consistently exceeding performance targets without relying on numerical specifics.

Experienced with customer interaction and problem resolution, ensuring positive experience for each caller. Uses effective communication techniques to manage diverse customer needs and expectations. Track record of maintaining composure under pressure and delivering solutions that enhance customer satisfaction.

Professional kitchen team member with solid experience in food preparation, sanitation, and kitchen safety. Known for reliability, adaptability, and strong teamwork skills. Excellent at maintaining clean and organized workspace, assisting with inventory management, and supporting culinary staff to achieve high-quality results. Focused on contributing to smooth and efficient kitchen operation.

Experienced with food preparation, cleaning, and maintaining kitchen equipment. Utilizes teamwork to ensure efficient kitchen operations. Knowledge of safety and hygiene standards.

Overview

6
6
years of professional experience

Work History

Call Center Advisor

ManpowerGroup
12.2023 - 05.2024
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Utilized various software tools to efficiently track customer interactions and maintain detailed records of each call.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Versatile Employee

KFC Restaurant
12.2021 - 11.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Kitchen Assistant

Itscool Food Services
11.2019 - 08.2021
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Provided backup support to other staff members during busy periods or staff shortages.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.

Kitchen Assistant

Analu Food Trade
01.2018 - 11.2019
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

College Classique De Saint Marc
Saint Marc ,haiti
06-2014

Skills

  • Call handling
  • Customer service
  • Problem-solving skills
  • Call center customer service
  • Resolving issues
  • Customer communications
  • Customer support
  • FLUENT IN: french,creole, portuguese
  • Chef support
  • Dishwashing
  • Safe food handling
  • Food preparation
  • Food storage protocol

Languages

French
Native or Bilingual
Creole Haitien
Native or Bilingual
Portuguese
Native or Bilingual
English
Limited Working
Spanish
Professional Working

Timeline

Call Center Advisor

ManpowerGroup
12.2023 - 05.2024

Versatile Employee

KFC Restaurant
12.2021 - 11.2023

Kitchen Assistant

Itscool Food Services
11.2019 - 08.2021

Kitchen Assistant

Analu Food Trade
01.2018 - 11.2019

High School Diploma -

College Classique De Saint Marc
Linda Joseph