LINDA KANTZ
ADMINISTATIVE FRONT DESK LEAD
Summary
Hardworking supervisor with proven expertise in supervising staff. I completed an Associate Degree in applied Science in Medical Assistant Management. Knowledgeable in medical terminology with skills of measuring vital signs and EKG. Adept at fostering professional growth and teamwork. Achieved significant improvements in efficiency and customer satisfaction.
Professional and committed . Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Dependable and adaptable as an Administrative professional with solid foundation in managing office functions.
Overview
25
25
years of professional experience
Work History
Administrative Supervisor
PULSE MD URGENT CARE
10.2021 - Current
- Trained new employees on company policies, procedures, software applications.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Increased patient satisfaction with effective communication and timely resolution of issues.
- Streamlined operations by identifying areas for improvement and implementing necessary changes.
Administrative Coordinator
ENT AND ALLERGY ASSOCIATES
09.2009 - 03.2019
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Organized and maintained digital and physical filing systems, improving document retrieval times.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Updated the existing database with any modifications or changes and the present status of the patient
- Collected copays,deductibles and coinsurance. Patient payments ,balances,referrals, authorization and end of the day payment journals.
- Scanned patient charts entered patient demographics and insurances
- Followed up with insurance claims
Administrative Officer/ Billing Verifier
Open High-Field MRI and CT
03.2004 - 01.2008
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Posted payments to accounts.
- Assured timely verification and prior authorization of insurance benefits prior to patient procedures or appointments.
Front Desk Administrative Assistant
WESTCHESTER ORTHOPEDICS
08.2000 - 11.2003
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Reduced waiting times for guests by efficiently managing appointments and scheduling.
- Facilitated smooth check-in and check-out processes
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Processed and duplicated X-ray films
- Organized several doctors schedules
Education
Associate of Applied Science - Medical Assistant/Management
Skills
- Supervising staff
- Dedicated team player
- Adaptability and flexibility
- Medical Terminology
- Computer skills
Timeline
Administrative Supervisor - PULSE MD URGENT CARE
10.2021 - Current
Administrative Coordinator - ENT AND ALLERGY ASSOCIATES
09.2009 - 03.2019
Administrative Officer/ Billing Verifier - Open High-Field MRI and CT
03.2004 - 01.2008
Front Desk Administrative Assistant - WESTCHESTER ORTHOPEDICS
08.2000 - 11.2003
The College of Westchester - Associate of Applied Science, Medical Assistant/Management
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