Linda Karam
Summary
Dynamic and motivated professional with a proven record of generating and building relationships. Ability to accurately enter data to help build programs from concept to completion. Skilled in building close relationships with clients by demonstrating exceptional communication skills. Making critical decisions for challenging situations to ensure a successful outcome. Adaptable with an ability to work independently, pay attention to detail, assuring effective results and developing opportunities that furthers organizational goals.
Overview
15
15
years of professional experience
Work History
Client Success Manager
Polly
03.2022 - Current
- Provide exceptional service to key dealership users and stakeholders, building trust in our ability to help them solve problems and meet their goals
- Engage users through communication during onboarding, product training and best practices via phone, email, chat, and video conferencing/webinars
- Collaborating with necessary internal stakeholders and identify potential client escalations in an efficient and timely manner
- Act as the primary points of contact for dealership users through daily communication to build and maintain effective relationships
- Drive revenue growth in your market through effective consultation and customer service
- Implementation of Polly technology and process within dealerships
- Updating CRM to ensure accurate representation of assigned dealerships and opportunities.
- Boosted dealer satisfaction by providing comprehensive training and support on product offerings, software tools, and best practices.
- Enhanced dealership performance by implementing effective sales strategies and fostering strong relationships with clients.
- Served as the primary point of contact for dealer partners, promptly addressing any questions or concerns that arose throughout the business relationship.
- Provided exceptional customer service to both new and existing dealer partners, resulting in higher levels of satisfaction and loyalty.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
Senior Customer Service Specialist
Mopar Chrysler
12.2019 - 12.2021
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
- Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Behavioral Technician
Autism Home Support Services
06.2018 - 11.2019
- Apply behavioral analysis techniques to construct positive behaviors such as academics, communication skills, self-help skills (dressing, bathing, etc.), and many more
- Decreasing challenging behaviors such as non-compliances, tantrums, bed-wetting, feeding problems, aggression and self-injury
- Practice with developing independent living skills, teaching in small steps and prompting in repeated practices to reassure success in the program
- Break objectives into smaller tasks to help a child productively learn something complex.
- Improved client outcomes by implementing individualized behavior plans and interventions.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Maintained patient records, documenting changes in patient condition.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Inside Sales Representative
Royal Furniture
02.2015 - 05.2017
- Determined price schedules and discount rates, write invoices and matched pricing with competitors to ensure sales
- Conferred with potential customers regarding equipment needs and advise customers on different types of equipment and services to purchase
- Continued to keep in touch with customers to build relationships, inquire about different products and resolve any customer complaints regarding sales and/or service
- Managed inventory created purchase order and communicating with vendors to receive best price.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by effectively assessing customer needs and recommending appropriate furniture solutions.
- Built strong client relationships for repeat business through exceptional customer service and follow-up communication.
- Resolved customer complaints in a timely manner, maintaining high levels of customer satisfaction and retention rates.
- Oversaw store operations during manager absences ensuring smooth running of daily tasks.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Restaurant Associate
Henry Ford Village
07.2009 - 09.2014
- Responsible for meal preparations and services in an assigned area to better provide individualized resident services as required to meet guests' preferences
- Complied with safety and sanitary regulations in assigned areas to ensure residents and staff are within a safe environment
- Showed flexibility and willingness to learn new areas of responsibility
- Provided friendly and efficient service to all residents and guest.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
Education
Associate in Arts (AA) - Art
Henry Ford College
Dearborn, Michigan07.2016
GED -
Fordson High School
Dearborn, MI09.2012
Skills
- Customer service
- Customer account management
- Strategic planning
- Client relations
- Problem resolution
- Positive and professional
- Strong communication
- Skill building
- Customer focused
- Action oriented
- Drives results
- Interpersonal Skills
- High School Diploma
- Strong Attention To Detail
- Adaptability
- CRM proficiency
- Client onboarding
- Relationship building
- Staff Training
- Documentation and Reporting
- Performance Tracking and Evaluation
- Computer Skills
- Salesforce Analytics
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Client Success Manager
Polly
03.2022 - Current
Senior Customer Service Specialist
Mopar Chrysler
12.2019 - 12.2021
Behavioral Technician
Autism Home Support Services
06.2018 - 11.2019
Inside Sales Representative
Royal Furniture
02.2015 - 05.2017
Restaurant Associate
Henry Ford Village
07.2009 - 09.2014
Associate in Arts (AA) - Art
Henry Ford College
GED -
Fordson High School