Linda Kaufmann
Oshkosh
Summary
Dedicated customer service representative skilled in problem resolution, communication, and organization. Proven ability to assist clients effectively and maintain accurate records, ensuring a positive service experience.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Procter & Gamble Co
Neenah
12.2021 - Current
- I answered calls for Pampers consumers and assisted with any problems with the product.
- Answered calls for all personal health products for Procter and Gamble. Assisted with any problems with the products.
- Assisted customers with product inquiries and service issues.
- Maintained accurate customer records in the database.
Admissions Coordinator
Nova Counseling Services
Oshkosh
01.2002 - 04.2020
- Coordinated admissions processes for diverse clients seeking counseling services.
- Managed client communications and inquiries regarding program details and requirements.
- Collaborated with counselors to assess client needs and appropriate service options.
- Developed and maintained accurate client records in the admissions database.
- Scheduled intake appointments to facilitate timely access to counseling services.
- Facilitated orientation sessions for new clients entering counseling programs.
- Trained new staff on admissions procedures and best practices in client engagement.
- Reviewed applications to ensure compliance with organizational policies and standards.
- Resolved any issues related to the admission process in a timely manner.
- Coordinated with admission team to schedule admission and recruitment programs.
- Answered application and enrollment inquiries from public via telephone or email.
- Maintained accurate records of admissions data and statistics.
- Helped patients with admissions process and adhered to state and federal laws.
Program Coordinator
Lutheran Social Services Of Wisconsin And Upper Michigan
Appleton
03.1992 - 05.2002
- Facilitated communication between stakeholders to enhance program collaboration.
- Monitored program progress to ensure alignment with organizational goals and standards.
- Provided ongoing support and guidance to staff during program implementation phases.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Developed and implemented program activities according to established goals and objectives.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Ensured timely completion of project deliverables within budget constraints.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Prepared reports on progress towards program goals for management review.
Education
Bachelor Of Science (BS) -
UW Oshkosh
Oshkosh, WI12-1996
CNA -
Fox Valley Technical College
Appleton, WI06-1989
Skills
- Customer relationship management
- Data entry
- Problem resolution
- Product knowledge
- Service quality assurance
- Time management
Accomplishments
I received honors for my months of work with the families of the victims of 911
Timeline
Customer Service Representative
Procter & Gamble Co
12.2021 - Current
Admissions Coordinator
Nova Counseling Services
01.2002 - 04.2020
Program Coordinator
Lutheran Social Services Of Wisconsin And Upper Michigan
03.1992 - 05.2002
Bachelor Of Science (BS) -
UW Oshkosh
CNA -
Fox Valley Technical College