Linda K Cisewski
Lindenhurst
Summary
Technical program management professional with track record in leading cross-functional teams and driving successful project outcomes. Skilled in project planning, risk management, and process optimization. Strong focus on collaboration, adaptability, and delivering measurable results. Known for reliability and effectively navigating changing project requirements.
Overview
26
26
years of professional experience
Work History
Technical Program Manager
HSBC Technology and Services
Chicago, IL
06.2022 - 09.2025
- Managed technology owned regulatory examinations and participated in non-technology owned regulatory examinations
- Reviewed US IT regulatory submissions including ad hoc requests for IT regulatory exams, ensuring responses are accurate and consistent across technology areas
- Worked with teams across technology to produce regulatory materials; including meeting presentations and board papers
- Support Technology teams to manage regulatory, 2LOD and audit deliverables proactively, balancing scope, schedule, dependencies and communications
- Facilitated regular status meetings to communicate progress and gather feedback from stakeholders
Consultant Business Systems
HSBC Technology & Services
Arlington Heights, IL
03.2010 - 06.2022
- Conducted thorough testing of system changes, ensuring accuracy and alignment with business needs before deployment
- Assisted in enhancing the PeopleSoft General Ledger system performance with thorough testing and validation of new software releases
- Mitigated risks in system implementations by conducting thorough risk assessments and establishing contingency plans
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions for the PeopleSoft General Ledger system
- Collaborated with stakeholders to gather requirements for system enhancements
- Scrum Master for HSBC Finance Transformation Program North America (HSBC FTP NA)
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
- Remove obstacles and distractions that may impede the team from meeting goals
- Liaison between the Scrum Team and people or teams outside of the HSBC FTP NA PeopleSoft POD
Senior Business Systems Analyst
HSBC Technology and Services
Arlington Heights, IL
01.2009 - 01.2010
- Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions
- Led and supported ten IT resources to ensure service delivery
- Maintained and supported production and development environments for PeopleSoft GL
- Analyzed business requirements and translated them into functional specifications for technology solutions
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals
- Managed project timelines and deliverables, facilitating communication between technical teams and business units
- Identified and implemented process improvements that reduced operational costs while maintaining service quality
- Mentored junior analysts in best practices for requirement gathering and documentation standards
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions
Business Systems Analyst
HSBC Technology and Services
Mettawa, IL
01.2004 - 01.2009
- Provided Tier 1 production support and issue resolution
- Implemented PeopleSoft GL code modifications and Mainframe JCL updates based on business users requests
- Created the Change Management and Change Control policies and procedures for the PeopleSoft General Ledger to adhere to the Sarbanes Oxley requirements
- Facilitated training sessions for end-users on new software applications and tools
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible
Manager – Data Management Systems
HSBC
Prospect Heights, IL
01.2000 - 01.2004
- Manage incoming and outgoing data files
- Worked closely with IT on routine maintenance schedules
- Responsible for production and testing teams for the PeopleSoft General Ledger for Finance Change.
- Liaison between IT and Finance on large scale upgrades and projects
- Worked directly with IT on all production and development challenges
- Ensuring adherence to all audit requirements
Education
High School -
Good Counsel High School
01.1989
Skills
- Agile methodologies and JIRA
- Leadership
- Communication
- Task Management
- Project management
- Requirements analysis
- Scrum framework
- Team oversight
Accomplishments
- Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Supervised team of ten staff members
- Collaborated with team of six in the development of the PeopleSoft GL move from a DB2 database to an Oracle database, which included an application upgrade
- Documented and resolved long running PeopleSoft GL Summary Ledgers which led to a significant reduction in processing time. Ensuring the business users can perform their end of month activities in 3 days
Timeline
Technical Program Manager
HSBC Technology and Services
06.2022 - 09.2025
Consultant Business Systems
HSBC Technology & Services
03.2010 - 06.2022
Senior Business Systems Analyst
HSBC Technology and Services
01.2009 - 01.2010
Business Systems Analyst
HSBC Technology and Services
01.2004 - 01.2009
Manager – Data Management Systems
HSBC
01.2000 - 01.2004
High School -
Good Counsel High School