Linda Keane
Customer Service
Englewood,FL
Summary
Talented mature woman who is honest, ethical and customer service driven. I am gifted with the ability to understand customer needs and quickly resolve issues to mutual satisfaction.
Overview
14
14
years of professional experience
Work History
Associate
Bealls, Inc
Englewood, FL
11.2019 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maximized customer interactions by promptly identifying needs and wants.
- Performed all cashier functions efficiently.
- Explained customers billing, and accepted cash payments for invoices.
- Responsible for opening, closing, inventory management, and Input to new store design.
- Demonstrated the ability to be autonomous, driven, valued and effective in a leadership role
Customer Service Manager
Bell Of Pa
Philadelphia, PA
02.1994 - 08.1999
- Developed and maintained relationships with customers and suppliers through continual communication.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Recorded inventory sales into organization's weekly income report.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Customer Service Representative
C&P Telephone Co
Wheaton, MD
06.1984 - 10.1991
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Education
High School Diploma -
Cheltenham High School
Wyncote, PAKutztown State Teachers College
Kutztown, PASkills
Customer service orientation
Cash Handling
Performance improvement
Sales expertise
Conflict resolution
Leadership
Written Communication
Timeline
Associate
Bealls, Inc
11.2019 - Current
Customer Service Manager
Bell Of Pa
02.1994 - 08.1999
Customer Service Representative
C&P Telephone Co
06.1984 - 10.1991
Kutztown State Teachers College
High School Diploma -
Cheltenham High School