Linda Kefle

• Managed bank risk and collateral operations in global capital markets (GCM), overseeing a portfolio of 25-30 accounts.
• Successfully handled 50-70 margin calls daily, ensuring timely resolution and minimizing risk exposure.
• Manage stock split activities and ensure accurate processing.
• Collaborated closely with internal teams and external stakeholders, fostering strong relationships and optimizing processes to improve efficiency.
• Developed and implemented effective strategies to mitigate risk and maximize operational efficiency, resulting in 85% improvement in overall performance.
• Conducted thorough analysis and reporting on market trends, risk exposure, and portfolio performance, providing valuable insights for decision-making.
• Cultivated and maintained long-term relationships with customers, lenders, and other third parties, ensuring a strong network of partnerships.
• Conducted comprehensive training sessions and served as a mentor to team members, enhancing productivity, accuracy, and fostering a commitment to delivering friendly customer service.
• Utilized and maintained database systems to effectively track and analyze operational data, facilitating informed decision-making and optimizing processes.

• Optimized business processes through timely and accurate invoicing, resulting in $10-15M aging with 90% current net terms.
• Created deliverables to respond to client requests and agreements, ensuring timely and effective communication.
• Tracked project schedules to ensure timely completion, adjusting as necessary to meet deadlines.
• Performed PO tracking, auditing, and account resolution by collaborating with clients to promptly resolve outstanding issues.
• Acted as support liaison for field offices and Operational Support Group, providing assistance and guidance as needed.
• Mentored and coached new employees on business processes, facilitating their onboarding and integration into team.
• Resolved problems, improved operations and provided exceptional service
• Proved successful working within tight deadlines and fast-paced environment
• Worked flexible hours across night, weekend and holiday shifts
• Cultivated interpersonal skills by building positive relationships with others
• Managed time efficiently in order to complete all tasks within deadlines
• Gained strong leadership skills by managing projects from start to finish

• Managed multiple concurrent objectives, projects, and groups simultaneously.
• Provided products and services available through the retail banking branch to customers.
• Conducted financial wellness reviews with clients to assess their financial health and recommend solutions.
• Performed banking, business administration, and financial tasks to ensure excellent customer service.
• Achieved daily sales goals, which included credit card sales, new account openings, and loans.
• Traveled between multiple branches to provide support and ensure branch coverage

● Responsible for daily operations.

● Accountable for sales, expenses, and bottom-line profits.

● Provide ongoing training, feedback, coaching and staff motivation to all associates to maximize team performance.

● Complete scheduling and weekly payroll to meet Starbucks standards, maximize associate’s productivity, labor cost control and customer satisfaction.

● Responsible for food inventories following inventory best practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained.