Linda King

Core administrative and clerical skills

• Advanced clerical knowledge: general office procedures, managing supplies, preparing documents, etc
• Administrative assistance: general support, managing calendars, organizing documents, etc
• Answering incoming calls: professional phone etiquette, routing calls, taking messages
• Diligence: accuracy in documentation, data entry, proofreading
• Computer literate: basic computer usage, navigating operating systems
• Database management: organizing and maintaining information in databases
• Documentation and reporting: creating, formatting, and analyzing reports
• Documents filing: organizing and maintaining both physical and digital documents
• Faxing paperwork: sending and receiving faxes
• Filing assistance: helping with organizing and storing documents
• Multi-line telephone systems: operating and managing phone systems
• Organizing mail: sorting, distributing, and preparing mail
• Routing mail: directing mail to the appropriate individuals or departments
• Spreadsheet management: using spreadsheet software (like Microsoft Excel or Google Sheets) for data organization and analysis
• Types 55 WPM: demonstrating efficient and accurate keyboarding skills
• Word processing: proficiency in software like Microsoft Word for creating and editing documents

Customer service and communication skills

• Appointment setting: scheduling appointments and managing calendars
• Articulate and well-spoken: clear and effective verbal communication
• Communication excellence: clear verbal and written communication, active listening
• Customer and client relations: building rapport and maintaining positive relationships with clients
• Customer service-oriented: providing excellent service to customers, clients, or patients
• Greeting visitors: providing a welcoming and helpful first point of contact
• Professional phone etiquette: maintaining a courteous and effective tone in phone interactions
• Verbal and written communication: effectively conveying information through both speaking and writing

Management and organizational skills

• Conference planning: organizing and coordinating meetings and events
• Deadline driven: meeting deadlines and managing tasks efficiently
• Decision making: exercising judgment and making sound decisions
• Goal setting: establishing objectives and working toward their achievement
• Leadership: guiding and motivating teams or individuals
• Organizational skills: structuring tasks, systems, and workspace efficiently
• Punctual: Being on time and respecting schedules
• scheduling: arranging appointments, meetings, and events effectively
• Time management: prioritizing tasks and using time effectively
• Travel planning: coordinating travel itineraries and arrangements

Financial and business skills

• Accounting: basic understanding of bookkeeping and financial principles
• AP/AR understanding: knowledge of accounts payable and receivable procedures
• Accurate money handling: precision in managing and processing financial transactions
• Cash collection: managing and recording cash payments
• Credit and collections: understanding credit procedures and debt collection practices
• Financial acumen: understanding and applying financial principles in decision-making
• Invoice processing: handling and processing invoices
• Payment accepting: processing and accepting various forms of payment
• POS systems knowledge: familiarity with point-of-sale systems

Specialized skills, such as medical administration and related fields

• Classroom preparation and maintenance: setting up and managing learning environments
• Documentation and reporting: creating, formatting, and analyzing reports
• HIPAA compliance: adhering to patient privacy regulations
• Insurance coverage verification: understanding and verifying insurance benefits
• Medical terminology understanding: Comprehending medical vocabulary for documentation and communication
• Mentor students: guiding and supporting student development
• Pharmaceutical knowledge: A deep understanding of medications, their uses, potential interactions, and side effects is fundamental This knowledge is crucial for developing and managing formularies, reviewing prior authorizations, and providing drug utilization reviews
• Regulatory compliance: adhering to industry-specific laws and regulations
• Student supervision: monitoring and guiding student activities
• Understanding of medical terminology: comprehending medical vocabulary for documentation and communication

Other valuable skills

• Adaptability and flexibility: adjusting to changing priorities and unexpected situations
• AI summarization: Utilizing AI tools for summarizing information
• Certify expense report: managing and submitting expense reports, potentially using specific software like Expensify
• CRM update tool: collaborating with customer relationship management (CRM) software for managing client interactions and data
• Critical thinking: analyzing situations and making informed decisions
• Data integrity: ensuring the accuracy and reliability of data
• Inventory management: tracking and ordering supplies
• Merchandising familiarity: understanding merchandising principles (for retail-related roles)
• Microsoft Office (including Word, Excel, PowerPoint, and Outlook): proficiency in a suite of essential office productivity tools
• NEA: Knowledge of NEA (National Education Association) practices and procedures for educational settings
• Organizational standards: adhering to established workplace procedures and protocols
• Project planning: managing and organizing projects, including setting goals and timelines
• Relationship building: developing and maintaining positive professional connections
• Research skills: gathering and analyzing information from various sources
• Salesforce CRM: utilizing the Salesforce platform for managing sales and customer relationships
• Technology proficiency: competence in using PBM platforms, claims processing systems, and other relevant software is increasingly important
• Works well under pressure: maintaining composure and efficiency in demanding situations