Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Linda Kinne

Casa Grande,AZ

Summary

Skilled in managing fast-paced environments and resolving customer issues, I leveraged my bilingual skills and computer proficiency at Arizona Water Company to enhance service quality. Supervising teams at Wendy's, I improved efficiency and customer satisfaction. My expertise in multi-task management and complaint resolution drives operational excellence and creates a positive workplace.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Arizona Water Company
Casa Grande, AZ
07.2016 - Current
  • Handle customer inquiries and resolve issues efficiently over phone calls and email.
  • Process payments, set up new accounts, and manage service sign-ups.
  • Prepare daily cash reports and ensure accurate record-keeping.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Bank Teller

Bank of America
Casa Grande, AZ
08.2012 - 07.2016
  • Provided exceptional customer service by assisting with deposits, withdrawals, and account setup.
  • Maintained a high level of accuracy in cash handling and transaction processing.
  • Educated customers about banking products and services.

Assistant Store Manager

Wendy's
Casa Grande, AZ
08.2007 - 08.2012
  • Supervised a team of employees, assigning tasks to maximize efficiency.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Managed stock ordering, and employee training.
  • Ensured adherence to company policies and customer satisfaction standards.
  • Ensured compliance with all safety regulations throughout the store premises.

Education

High School Diploma -

Casa Grande Union High School
Casa Grande
05-2008

Skills

  • Hardworking and adaptable
  • Fluent in English and Spanish
  • Scheduling
  • Computer and email proficient
  • Skilled in phone communication
  • Complaint resolution
  • Account updating
  • Multi-task management
  • Thrives in fast-paced environments

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Assist in organizing and activities for children's church services.

Timeline

Customer Service Representative

Arizona Water Company
07.2016 - Current

Bank Teller

Bank of America
08.2012 - 07.2016

Assistant Store Manager

Wendy's
08.2007 - 08.2012

High School Diploma -

Casa Grande Union High School

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Linda Kinne