Linda Kloeker

• Provide patient care through scheduling appointments, testing, surgeries, or answering general questions
• Responsible for prepping patient charts, filling out FMLA, and making sure the doctors clinic runs smoothly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Trained staff on operating procedures and company services.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Looking over building and zoning applications
• Entering FF/EMS training records into Kentucky State Fire House.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Organized, maintained and updated information in computer databases.