Linda Koch
Santa Cruz,CA
Summary
To continue a career in the Office of Admissions that will allow for professional growth and development while striving to improve the efficiency, communication and customer service of the office as a whole.
Overview
9
9
years of professional experience
Work History
Interim Associate Director - EPA
University Of California, Santa Cruz
08.2022 - Current
- Responsible for providing direction for allocation of workload, setting priorities to meet operational needs. Direct daily operations through supervisors of the units for processing, evaluation, articulation, and front line advising.
- Supervise creation and accuracy of documentation for training and audit purposes. Set guidelines for work performance, and ensure business processes are well documented and staff are properly trained.
- Provide direction on projects associated with evaluating and processing student records for admission.
- Interpret and implement policies and regulations of UC undergraduate admission from the UC Academic Senate, UCSC Committee on Admissions, UCSC Committee on Educational Policy (CEP) and Committee on Admissions and Financial Aid (CAFA).
- Collaborate with office leadership to establish, review and analyze admissions strategies, policies, practices and procedures, designed to meet enrollment goals of the UCSC campus and the UC Office of the President.
- Analyze reports from various data sources for use in planning and management of admissions processes. Develop strategies to address future needs and improvements.
- Represent Undergraduate Admissions in campus committees and various forums regarding admissions policies, procedures and data
Assistant Director of Front Line Operations
University of California, Santa Cruz
11.2019 - Current
- Responsible for creating and updating office business processes to ensure accuracy and compliance with UC undergraduate admissions policies and regulations. Identify opportunities to increase efficiencies
- Provide direct supervision to a team of professionals for day-to-day operations, establishing ongoing training, support, evaluation and professional development to assure goals and objectives of the unit are met
- Oversee document management including processing and maintenance of student records
- Manage appeals, providing equitable decisions based on UCSC Committee on Admissions and Financial Aid (CAFA) policy
- Provide systems support, implementation and upgrades; participate in the testing of systems to ensure integrity and functionality
- Analyze business needs and processes to improve and streamline efficiencies
- Work with colleagues and supervisors to review and project yearly budget
- Collaborate with campus partners to enhance communication to improve the student experience
Assistant Registrar
University of California, Santa Cruz
01.2017 - 10.2019
- Demonstrated thorough knowledge and understanding of complex office and campus policies and procedures
- Created and updated office business processes on an ongoing basis for accuracy, continuity and training purposes
- Lead team of professional staff with daily operations and project management to meet the goals of the unit as well as the campus. Identified inefficiencies and implemented improvements.
- Collaborated with campus partners on various committees to clarify policies and procedures in the Office of the Registrar to enhance student experience
- Collaborated with the systems team on developing and improving various business processes, provided intermittent testing
Enrollment and Records Adviser
University of California, Santa Cruz
11.2014 - 01.2017
- Utilized specialized knowledge of complex UCSC, CEP and Academic Senate policies and procedures in day-to-day operations
- Provided excellent customer service to a diverse population of students, parents, faculty and staff while adhering to strict privacy regulations
- Responsible for advising, researching and providing administrative support on a wide range of responsibilities including enrollment and degree requirements
- Demonstrated decision making ability and problem solving skills in the absence of specifically defined policy
- Excellent organizational skills, including the ability to prioritize and remain flexible to adjust work assignments to meet deadlines in response to change or frequent interruptions
Education
Bachelor of Science - Nutrition
Cal Poly State University
San Luis Obispo, CA06.1990
Skills
- Demonstrated project management
- Team leadership and collaboration
- Critical thinking
- Establish priorities to meet deadlines
- Work independently and collaboratively
- Conflict resolution
- Customer service
- Technical & software proficiency
- Strong work ethic and fast learner
Accomplishments
- Diversity and Inclusion Certification
- People Management Certificate
- Sexual Violence and Harassment Prevention Training
- Cyber Security Awareness
- Ethical Values and Conduct
- FERPA
- Fair Hiring: Best Practices in Staff Recruiting
Timeline
Interim Associate Director - EPA
University Of California, Santa Cruz
08.2022 - Current
Assistant Director of Front Line Operations
University of California, Santa Cruz
11.2019 - Current
Assistant Registrar
University of California, Santa Cruz
01.2017 - 10.2019
Enrollment and Records Adviser
University of California, Santa Cruz
11.2014 - 01.2017
Bachelor of Science - Nutrition
Cal Poly State University
Similar Profiles
Lillibelle HanesLillibelle Hanes
Student Maintenance Worker at University of California: Santa CruzStudent Maintenance Worker at University of California: Santa Cruz
Marc PerezMarc Perez
Graduate Teaching Assistant at University Of California, Santa CruzGraduate Teaching Assistant at University Of California, Santa Cruz
Jasmine MarquezJasmine Marquez
Food Service Worker at University Of California, Santa CruzFood Service Worker at University Of California, Santa Cruz
Erik SmithErik Smith
Volunteer Income Tax Assistance (VITA) Internship at University Of California Santa CruzVolunteer Income Tax Assistance (VITA) Internship at University Of California Santa Cruz
Nolan BoscowNolan Boscow
Business Process & Analysis Intern at Association Member Benefits AdvisorsBusiness Process & Analysis Intern at Association Member Benefits Advisors