Linda Kogan
Volo,IL
Summary
Proven leader in pharmacy operations, continuously excelled at Walgreens by enhancing team efficiency and patient outcomes through expert inventory management and empathetic patient care. Skilled in Pharmacy Software and Professional Networking, I significantly improved service quality, demonstrating a commitment to Pharmacy Law Compliance and patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
02.2024 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations and administered immunizations, increasing community access to vital healthcare services.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Maintained clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
Pharmacy Technician on Special Assignment
Walgreens Boots Alliance
09.2022 - 02.2024
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality, with in Corporate settings to establish correct program development.
- Worked in development pharmacy settings to assist program developers to create new pharmacy operations program.
- Provided feedback on how to offer exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy settings.
- Improved patient satisfaction by creating settings which fostered efficiently processing prescriptions and managing inventory in timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with developers how to assist insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with team members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing and processing prescriptions in the new system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures to create a real life settings during the testing of the development of the new program.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists and developers to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Counseled program developers on medications, appropriate dosage and potential side effects.
- Developed and implemented improvements to pharmacy organization system.
- Worked with other teams on optimizing program development process.
Senior Pharmacy Technician
Walgreens
01.2016 - 08.2022
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
Pharmacy Technician
Walgreens
08.2012 - 01.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
MBA - Business Administration And Management
Columbia College
Columbia, MO12.2021
Skills
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- Professional Networking
- HIPAA Compliance
- Pharmacy Ethics
- Medication Reconciliation
- Immunization Administration
- Medication Dispensing
- Insurance Verification
- Drug Inventory Control
- Insurance Billing
- Workflow Optimization
Certification
- CPhT - Certified Pharmacy Technician
Languages
Russian
Native or Bilingual
Hebrew
Limited Working
Timeline
Senior Pharmacy Technician
Walgreens
02.2024 - Current
Pharmacy Technician on Special Assignment
Walgreens Boots Alliance
09.2022 - 02.2024
Senior Pharmacy Technician
Walgreens
01.2016 - 08.2022
Pharmacy Technician
Walgreens
08.2012 - 01.2016
MBA - Business Administration And Management
Columbia College