Linda Kronzer

Saginaw,MN

Summary

Dynamic and engaging Bartender/Server with a proven track record at Fall Inn, adept at fostering loyal customer relationships and maximizing profits through suggestive selling. Excelled in a high-paced environment, showcasing strong multitasking and customer service expertise. Recognized for leading teams to increased sales revenue and maintaining high health inspection scores through effective training and cleanliness standards.

Overview

years of professional experience

Work History

Bartender/Server

Fall Inn

10.2017 - 04.2024

Managed high traffic periods including nights and weekends.
Performed opening and closing duties.
Ensured precise accounting during each shift by managing cash handling duties effectively.
Thoroughly inspected identification to ensure compliance with drinking age laws.
Cultivated loyal customer relationships through friendly engagement.
Sanitized bar areas and storage spaces periodically.
Opened and closed bar following established procedures to ensure shift readiness.
Encouraged a supportive environment by working effectively with colleagues.
Maximized profits by encouraging customers to purchase more.

Server Shift Leader

Z's Deli

07.1990 - 10.2010

Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bussed and reset tables to keep dining room and work areas clean.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Kept register accurate through correct billing, payment processing, and cash management practices.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Maintained detailed records of daily sales transactions for accurate reporting purposes.
Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
Increased team productivity with thorough training sessions and consistent performance feedback.

Education

CNA, GENERAL - General, Psychology

Lake Superior College, Duluth, MN

Skills

Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving

Payment processing
Handling difficult customers
Cash register operation
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Suggestive selling
Professional appearance
Alcohol awareness
Food service
Team training and development

Timeline

Bartender/Server - Fall Inn

10.2017 - 04.2024

Server Shift Leader - Z's Deli

07.1990 - 10.2010

Lake Superior College - CNA, GENERAL , General, Psychology