Linda Kulpa
Villa Ridge,MO
Summary
At Presence From Innovation, LLC, I excelled as a Corporate Account Specialist, leveraging my expertise in account management and relationship building to enhance client satisfaction and drive revenue growth. Skilled in problem-solving and effective communication, I developed long-term partnerships, consistently meeting or exceeding sales targets, and contributed to a culture of innovation and teamwork.
Overview
33
33
years of professional experience
Work History
Corporate Account Specialist
Presence From Innovation, LLC
03.1992 - Current
- Developed creative proposals tailored to individual client needs, showcasing the value of our products.
- Facilitated smooth onboarding experiences for new clients by coordinating efforts between various departments during implementation phases.
- Streamlined account management processes for increased efficiency and improved client relations.
- Enhanced client satisfaction by addressing concerns and providing solutions to complex issues.
- Assisted clients in navigating complex billing systems, ensuring timely payments and minimizing disputes over charges.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Developed and maintained strong relationships with key corporate clients, resulting in long-term partnerships.
- Presented regular reports on account performance, highlighting successes and opportunities for improvement.
- Completed routine and complex account updates to resolve problems.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team brainstorming sessions focused on driving innovation while working towards shared goals.
- Worked closely with internal stakeholders to ensure seamless delivery of services across multiple departments.
- Managed a portfolio of corporate accounts, consistently meeting or exceeding sales targets.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and annual sales trainings.
- Recorded accurate and efficient records in customer database.
Education
No Degree - Certified Administrative Assistant Program
Sanford Brown Business College
Des Peres, MO02-1989
Skills
- Relationship management
- Performance tracking
- Data interpretation
- Client presentations
- Account growth
- Customer engagement
- Customer relationship development
- Microsoft office proficiency
- Client engagement
- Document management
- Due diligence
- Revenue growth
- Business development
- Account administration
- Account updating
- Territory growth
- Business pitches and sales
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Effective communication
- Relationship building
- Team building
- Task prioritization
- Sales presentations
- Self motivation
- Product knowledge
- Sales process
- Goal setting
- Professionalism
- Solution selling
- Written communication
- Sales reporting
- Customer retention
- Sales training
- Pipeline management
- Professional demeanor
- Problem-solving aptitude
- Order processing
- Pricing strategy
- Sales techniques
- Account management
- Territory management
- Account servicing
- Sales promotion
Timeline
Corporate Account Specialist
Presence From Innovation, LLC
03.1992 - Current
No Degree - Certified Administrative Assistant Program
Sanford Brown Business College
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