LINDA L ADAME
Portland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Homeownership Specialist/Financial Security Clerk
Come Dream Come Build
Corpus Christi, TX
02.2021 - Current
- Analyzed customer needs and recommended appropriate products or services.
- Participated in ongoing training and compliance activities.
- Review the credit reports and determine if the client, based on credit, can be referred to the lending or financial security department.
- Gather all required documentation from clients needed for an appointment to be set up with either a housing advisor or a mortgage loan originator.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
Staffing Recruiter
Region Staffing
Brownsville, TX
04.2018 - 07.2020
- Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions for short-term and long-term temporary employees
- Sourced resumes to select best-qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic
- Validated applicants' references and communicated with previous employers to qualify capabilities and verify work history
- Followed up with clients to evaluate temp employee performance and client satisfaction
Administrative Professional
Employees Inc.
Brownsville, TX
04.2015 - 03.2018
- Assist with day to day operations of the HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Conduct initial orientation to newly hired employees
- Assist our recruiters to source candidates and update our database
Admissions Representative
Southern Careers Institute
Harlingen
07.2016 - 11.2016
- Minimum of 4-5 hours on the phone each day speaking with potential students about improving their lives through Education
- Was an active member of a student first team focused on student success
- Provided guidance and assistance to new students through the registration and admission process
- Built rapport and reinforced student expectations
- Sought information to understand situations, needs, and desired potential benefits; developed approaches that best positioned SCI products and services; leverage supportive factors, overcome or minimizes barriers, and address the unique needs of prospective students
- Maintained a high level of customer service and worked well in a team environment
Customer Service Representative
Key Safety Systems
Brownsville, Texas
12.2014 - 07.2016
- Verifying manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipments
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Accurately sending all shipping notices for shipments made
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Customer Service Representative
Maximus
Brownsville, Texas
12.2013 - 06.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claims
Secretary/Commissioning Clerk
Diamond Offshore Drilling Company
Brownsville, Texas
11.2012 - 11.2013
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Compute, record, and proofread data and other information, such as records or reports
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Complete work schedules, manage calendars, and arrange appointments
- Review files, records, and other documents to obtain information to respond to requests
Beauty Advisor
Dillard's
Brownsville, Texas
08.2010 - 01.2012
- Seasonal Beauty Advisor and Fragrance Model for Chanel
- Greeted customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
CSR
T-Mobile
Brownsville, Texas
02.2008 - 07.2011
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Explain products or services and prices, and answer questions from customers
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
CSR/Traffic Coordinator
Core Composites/Core Composites de Mexico
Brownsville, Texas
08.1997 - 02.2007
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications
- Requisition and store shipping materials and supplies to maintain inventory of stock
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
Material Planner
Magnetek/Jefferson Electric
Brownsville, Texas
05.1995 - 08.1997
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities
- Confer with department supervisors or other personnel to assess progress and discuss needed changes
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering
- Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays
- Record production data, including volume produced, consumption of raw materials, or quality control measures
- Requisition and maintain inventories of materials or supplies necessary to meet production demands
Education
Some College (No Degree) -
Homer Hanna High School
Brownsville06-1990
Skills
- Team collaboration
- Team performance improvement
- Proficient in Microsoft Office
- Vendor relations
- Customer relations
- Advanced communication
Languages
Excellent (Read Write Speak), Excellent (Read Write Speak)
Driver License - Type
Class C-Standard Driver's License
Timeline
Homeownership Specialist/Financial Security Clerk
Come Dream Come Build
02.2021 - Current
Staffing Recruiter
Region Staffing
04.2018 - 07.2020
Admissions Representative
Southern Careers Institute
07.2016 - 11.2016
Administrative Professional
Employees Inc.
04.2015 - 03.2018
Customer Service Representative
Key Safety Systems
12.2014 - 07.2016
Customer Service Representative
Maximus
12.2013 - 06.2014
Secretary/Commissioning Clerk
Diamond Offshore Drilling Company
11.2012 - 11.2013
Beauty Advisor
Dillard's
08.2010 - 01.2012
CSR
T-Mobile
02.2008 - 07.2011
CSR/Traffic Coordinator
Core Composites/Core Composites de Mexico
08.1997 - 02.2007
Material Planner
Magnetek/Jefferson Electric
05.1995 - 08.1997
Some College (No Degree) -
Homer Hanna High School
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