Linda Lam

Community Pharmacy Manager

Walgreens Boots Alliance

03.1998 - Current

Develop a strong team through effective training, and performance management strategies.
Ensure compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
Address customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
Foster positive work environment by addressing staff concerns promptly and fairly.
Collaborate with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
Streamline pharmacy operations for increased efficiency and accuracy in medication dispensing.
Collaborate with healthcare providers to ensure appropriate medication therapy for patients.
Mentor pharmacy staff, fostering a supportive and cohesive team environment.
Maintain a clean, organized pharmacy environment conducive to exceptional customer service experiences.
Participate in continuing education opportunities to remain knowledgeable about new medications and treatment options for patients'' specific conditions.
Develop strong relationships with patients, establishing trust through open communication and expert advice.
Foster a culture of excellence within the pharmacy team through ongoing coaching and support
Improve workflow efficiency via regular review of policies/procedures and implementation of process improvements.
Oversee quality assurance processes, ensuring medications were stored safely and dispensed accurately.
Ensure compliance with federal and state regulations, maintaining accurate records and documentation.
Assist patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
Continuously updated professional knowledge to stay current on industry trends and best practices.
Enhance patient satisfaction by providing personalized pharmaceutical care and counseling.
Cultivating relationships with local prescribers through outreach efforts.
Dispense and verify patient prescription orders, conducting necessary utilization reviews.
Advise and educate patients on medication side effects and contraindications and explain proper administration.
Provide consultations and answer inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Administer immunizations and meet with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Display patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Closely monitored department performance metrics.