Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Lam

Houston

Summary

Proactive and adaptable Administrative professional with over 10 years of expertise in contract negotiation, relationship building and enhanced procurement efficiency. Recognized consistently for improving sales performance and achieving 100% service restoration in technical support roles. Knowledgeable in scheduling, team leadership and confidential documentation.

Overview

12
12
years of professional experience

Work History

Medical Interpreter

LanguageLine Solutions
Monterey
02.2013 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated excellent problem solving skills when dealing with difficult situations related to language barriers or cultural misunderstandings.
  • Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.

Loan Support Specialist

Small Business Administration
Houston
01.2023 - 12.2024

Temp Contract;

  • Assisted customers in setup and identifying technical issues to provide one-on-one individualized support.
  • Reduced turnaround time for loan approvals by efficiently identifying missing documentation, and compiling condition lists to determine the feasibility of granting loans.
  • Increased accuracy of loan files by meticulously reviewing documents for compliance with bank policies and regulations.

Procurement Analyst

Texas Children's Hospital
Houston
07.2021 - 12.2022

Temp Contract;

  • Utilized procurement tools to manage vendors portfolio and support company-wide objectives, aligning with budget constraints and operational needs.
  • Utilized advanced data analytics tools to gain insights into procurement trends and inform decision-making processes.
  • Analyzed supplier performance to ensure 100% completion rate of contract negotiations securing favorable terms for the organization.

Retail Store Manager

T-Mobile
Houston
06.2017 - 03.2021
  • Achieved 50% increase in sales by developing and training team in successful sales strategies to meet operational and sales targets.
  • Managed daily operations while propelling the store to number 1 in the regional district within the 1st month on the sales floor.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Performed regular audits to ensure compliance with company standards.

Education

High School Diploma -

Yates High School
Houston, TX
06.2011

Skills

  • Team leadership
  • Contract negotiation
  • Relationship Building
  • Training and Development
  • Conflict resolution
  • Administrative Support
  • Interpersonal Communication
  • Bilingual (Vietnamese)
  • Staff Management
  • Procurement Sales
  • Vendor Management
  • Executive Schedule Management
  • Data Analysis
  • Technical Support

Timeline

Loan Support Specialist

Small Business Administration
01.2023 - 12.2024

Procurement Analyst

Texas Children's Hospital
07.2021 - 12.2022

Retail Store Manager

T-Mobile
06.2017 - 03.2021

Medical Interpreter

LanguageLine Solutions
02.2013 - Current

High School Diploma -

Yates High School
Linda Lam