Linda Lambert-watkins
Mount Dora,FL
Summary
Dedicated and self-motivated professional with over 20 years of experience in criminal justice, healthcare, and customer service. Specializes in providing high levels of customer service to create customer loyalty and future company revenue. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of customer satisfaction. Demonstrates strong analytical and problem-solving skills, with the ability to make well, thought out decisions. Possesses excellent written and verbal communication skills, including active listening and conflict resolution. Capable of meeting deadlines and assignments in a timely manner with minimal supervision. Capable of working remotely/virtually from a home-office environment while handling high-volumes of inbound and outbound calls, emails, and chat requests. Technical Proficiencies: Microsoft Office Suite | Windows
Overview
27
27
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Department Children and Families
03.2024 - Current
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Advised families on steps required for successful completion of service plans aimed at reducing risks within the home environment.
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
- Reduced risk of harm to children by identifying safety concerns during investigative assessments.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Field Training Officer
Department Children of Families
02.2024 - Current
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.
ADULT PROBATION OFFICER
Department of Corrections
11.2023 - 02.2024
- Researched legal documents related to cases including police reports, pre-sentence investigations, victim impact statements and trial transcripts
- Wrote reports detailing offenders' progress for submission to stakeholders
- Prepared and maintained case folder for each assigned inmate and offender
- Anticipated and took steps to prevent counter-productive confrontations
- Completed record checks utilizing legal databases and outreach to stakeholders
- Facilitated referrals for community resources such as drug treatment programs, job training, housing assistance and mental health services
CHILD PROTECTIVE INVESTIGATOR
Department of Children and Families
05.2022 - 11.2023
- Conducted home visits to evaluate family dynamics; monitored compliance with court orders or voluntary service agreements
- Adhered to strict confidentiality standards while working with sensitive information pertaining to minors
- Ensured that all state laws governing child protective services were followed throughout the course of each investigation
- Collaborated with law enforcement personnel, medical professionals, social workers, attorneys, school officials, guardians ad litem, and other stakeholders in the investigation process
SECURITY SCREENER
US
01.2020 - 08.2022
- Maintained focus and professionalism in a fast-paced, high-pressure environment to identify and locate potentially life threatening or mass-destruction devices
- Communicated effectively with individuals, giving directions and responding to general inquiries
- Mitigated potential security threats by evaluating situations and applying appropriate approaches
- Operated screening equipment and technology to identify dangerous objects in baggage and on passengers
- Controlled terminal entry and exit points while performing personal and baggage searches and screenings
- Demonstrated the ability to make effective decisions in both crisis and routine situations
SENIOR MEDICAL CLINICAL ASSISTANT
Orlando Health
08.2019 - 08.2022
- Increased patient satisfaction rates by providing compassionate and professional service
- Developed systems to accurately document procedures, input patient demographic data, and schedule future appointments
- Managed patient care by accurately following through on provider order's for treatments
- Collaborated with external departments to build relationships with outside providers for referral purposes
- Utilized company software systems to order diagnostic tests and communicate results to patients digitally
- Verified insurance information to collect co-pays and monitor deductibles
- Communicated effectively with patients to explain forms, identify concerns, and resolve conflicts
DESK ASSISTANT / MACHINE OPERATOR / TRAINER
Frito Lay
07.1998 - 08.2019
- Increased production rates by developing policies and procedures to maximize productivity and increase overall efficiency
- Worked accurately and efficiently in a fast-paced, high-pressure environment
- Operated multiple pieces of equipment, frequently multitasking to ensure quality production and minimize unplanned stops
- Developed positive working relationships with colleagues to ensure continuous production at high quality levels
- Created procedures to minimize wasted time and materials and decrease company losses
- Adhered to company regulations and guidelines for safety
- Trained employees on best practices to ensure quality products across all shifts
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Associate of Science - Criminal Justice
Valencia College
Criminal Justice Profiling Certification -
The Juvenile
High School Diploma -
Seminole
Skills
- Medical Terminology
- Critical Thinking
- Adaptable & Flexible
- Punctual & Reliable
- Time Management
- Tech Savvy
- Interpersonal Communication
- Case Management
- Decision Making
- Leadership Abilities
Certification
Child Protection Investigator Licensed
Timeline
Child Protective Investigator
Department Children and Families
03.2024 - Current
Field Training Officer
Department Children of Families
02.2024 - Current
ADULT PROBATION OFFICER
Department of Corrections
11.2023 - 02.2024
CHILD PROTECTIVE INVESTIGATOR
Department of Children and Families
05.2022 - 11.2023
SECURITY SCREENER
US
01.2020 - 08.2022
SENIOR MEDICAL CLINICAL ASSISTANT
Orlando Health
08.2019 - 08.2022
DESK ASSISTANT / MACHINE OPERATOR / TRAINER
Frito Lay
07.1998 - 08.2019
Bachelor of Science - Criminal Justice
University of Central Florida
Associate of Science - Criminal Justice
Valencia College
Criminal Justice Profiling Certification -
The Juvenile
High School Diploma -
Seminole
Child Protection Investigator Licensed
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