Linda Lannuier
Albertville
Summary
With over 40 years of diverse work experience across multiple industries, I bring enthusiasm and dedication to my professional endeavors. My primary objective is to secure a position that enables me to showcase productivity and consistently meet deadlines in a fast-paced environment. Challenges fuel my drive, and I am eagerly looking forward to contributing expertise and skills to drive success in my next role.
Overview
39
39
years of professional experience
Work History
Retail Sales Associate
Dollar General
Cedar Key, FL
10.2019 - 04.2023
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Built strong relationships with repeat customers, resulting in a 90% increase in customer loyalty
- Collaborated with team members to create visually appealing merchandise displays that increased sales by 75%
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Collaborated with visual merchandising team to create eye-catching displays that drove sales
- Developed strong understanding of product features, enabling effective communication with customers
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Maintained cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
- Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
- Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
- Collaborated with team members to achieve daily sales targets, fostering a positive work environment
- Assisted in inventory management, including receiving and restocking merchandise
- Suggested improvements to store layout that resulted in increased customer engagement and sales conversion rates
- Demonstrated exceptional problem-solving skills when handling difficult customers or situations
- Consistently met or exceeded individual sales goals on a monthly basis
- Increased average transaction value through effective cross-selling techniques
- Cultivated strong relationships with key clients, resulting in repeat business opportunities
- Mentored new hires to ensure smooth integration into the sales team
- Participated in regular training sessions to enhance product knowledge and selling skills
- Awarded Employee of the Month twice for outstanding performance and dedication to customer service
- Demonstrated flexibility by adapting quickly to changes in store procedures or priorities
Pharmacy Technician Assistant
Baylor Scott & White Pharmacy
Waco, TX
11.2013 - 09.2014
- Accurately filled and dispensed prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Assisted in the preparation of compounded medications under the supervision of a pharmacist
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
- Maintained confidentiality of patient information according to HIPAA regulations at all times
- Counseled patients on over-the-counter (OTC) products suitable for their symptoms or conditions
- Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
- Collaborated with healthcare providers to resolve insurance coverage issues or prior authorization requirements for specific medications
- Participated in staff meetings and training sessions to stay updated on new drugs, regulations, and best practices within the field of pharmacy
- Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
- Achieved increase in customer satisfaction scores through attentive service delivery and personalized interactions
- Maintained accurate records of controlled substances transactions according to state/federal laws/regulations governing their handling/dispensing/storage
- Packed prescriptions securely for mail-order deliveries while ensuring compliance with shipping regulations (e.g., temperature control)
- Fostered positive relationships with pharmaceutical sales representatives/vendors; evaluated product samples/promotional materials before making recommendations/decisions regarding formulary additions/exclusions
Medical Front Desk Coordinator
Baylor Scott & White Health
Waco, TX
08.2011 - 11.2013
- Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients
- Verified patient insurance information and collected co-pays for services rendered
- Maintained accurate electronic medical records (EMR) by inputting patient data and updating medical histories
- Provided exceptional customer service to patients by addressing inquiries, resolving issues, and ensuring a positive experience
- Coordinated referrals to specialists and scheduled follow-up appointments for patients as directed by healthcare providers
- Managed inventory of office supplies and ensured availability of necessary forms and documents for efficient operations
- Performed administrative tasks such as filing paperwork, organizing medical records, and maintaining confidentiality of patient information
- Assisted in the coordination of patient care by scheduling diagnostic tests or consultations with other healthcare professionals as required
- Collaborated with medical billing team to resolve any discrepancies or issues related to insurance claims
- Responded promptly to emergency situations within the clinic premises according to established protocols
- Participated in regular staff meetings to discuss updates on policies or changes in workflow processes
- Managed a high volume of incoming calls while maintaining professionalism and providing accurate information to callers
- Demonstrated proficiency in using various software applications for scheduling appointments, managing patient records, and processing insurance claims
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information
- Served as a liaison between patients and healthcare providers, ensuring effective communication and understanding of treatment plans
- Developed strong relationships with local pharmacies to facilitate prescription refills for patients
- Closely monitored inventory levels of medical supplies and equipment, initiating orders when necessary
- Maintained cleanliness and organization at the front desk area to create a welcoming environment for patients
- Served as the primary point-of-contact for all incoming inquiries from patients, staff members, or external stakeholders
- Provided support to medical staff during emergencies by promptly alerting appropriate personnel and following established protocols
- Collaborated with insurance companies to verify coverage, obtain authorizations, and resolve any billing-related issues
- Maintained a clean and organized reception area, creating a professional atmosphere for patients and visitors
Administrative Assistant
Extraco Banks
Waco, TX
10.2008 - 07.2011
- Leveraged strong organizational skills to manage complex travel arrangements for executives including flights, accommodations, ground transportation, and visa processing
- Provided administrative support during contract negotiations by preparing necessary documents, tracking revisions, and ensuring compliance with legal requirements
- Managed multiple calendars simultaneously, prioritizing appointments/meetings based on urgency/importance to optimize executives' time
- Assisted in the preparation of annual budgets by gathering data, performing analysis, and creating financial reports/presentations for management review
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Organized complex travel itineraries for executives including flights, accommodations, transportation arrangements ensuring smooth logistics throughout the trip
- Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
Senior Mortgage Loan Processor
US Mortgage Corporation
Paramus, NJ
06.2005 - 02.2008
- Processed an average of 50-75 mortgage loan applications per month, ensuring accuracy and adherence to company guidelines
- Reviewed and verified borrower information, including income, credit history, and employment documentation
- Collaborated with loan officers to gather necessary documents and resolve any discrepancies or missing information
- Managed a pipeline of over 100 loans at various stages of the application process, prioritizing tasks to meet deadlines
- Communicated regularly with borrowers, providing updates on their loan status and addressing any concerns or questions
- Performed thorough analysis of financial statements and credit reports to assess borrower's eligibility for mortgage loans
- Prepared loan files for underwriting review by organizing all required documents in a clear and concise manner
- Ensured compliance with federal regulations, state laws, and company policies throughout the loan processing cycle
- Coordinated with title companies, appraisers, insurance agents, and other third-party vendors to facilitate timely closings
- Maintained accurate records of all communication and documentation related to each loan file in the company's database system
- Assisted in training new team members on mortgage processing procedures and best practices
- Resolved complex issues related to income calculations, employment gaps, credit inquiries etc., by collaborating with internal departments such as underwriting or quality control teams
Loan Processor
Wells Fargo Financial
Wayne, NJ
11.2004 - 06.2005
- Managed and processed loan applications from initiation to closing, ensuring accuracy, completeness, and compliance with regulatory requirements
- Collaborated with loan officers, underwriters, and other team members to gather necessary documentation and information for loan applications, expediting the approval process
- Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner
- Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants
- Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle
- Managed a high volume of loan files, prioritizing tasks to meet deadlines and maintaining an organized and efficient workflow
- Collaborated with title companies, appraisers, and insurance providers to coordinate and obtain necessary documentation for loan processing
- Reviewed and evaluated appraisals, title reports, and other documents to identify and address any discrepancies or issues that may impact loan approval
- Prepared and submitted loan files to underwriting for final approval, following established guidelines and procedures
- Assisted in the preparation of closing documents, coordinating with settlement agents and ensuring all required documentation was accurate and in order
- Maintained up-to-date knowledge of industry regulations and changes, implementing necessary adjustments to ensure compliance
- Collaborated with loan officers to identify and resolve issues that could affect loan approval or closing timelines
Mortgage Loan Originator
Weichert Financial Services
Morris Plains, NJ
08.2002 - 09.2004
- Generated leads and cultivated relationships with potential borrowers to drive new business
- Analyzed financial information, credit reports, and loan documents to determine borrower eligibility
- Educated clients on various mortgage products and helped them select the best option for their needs
- Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process
- Maintained knowledge of current industry regulations and guidelines to ensure compliance throughout the loan origination process
- Built a strong referral network by establishing partnerships with real estate agents, builders, and other professionals in the housing industry
- Provided exceptional customer service by promptly responding to inquiries, addressing concerns, and keeping clients informed about the status of their loan applications
- Participated in networking events, trade shows, and community outreach programs to promote mortgage services offered by the company
Bank Customer Service Representative
Commerce Bank
Hackensack, NJ
07.2001 - 08.2002
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
- Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
- Maintained thorough knowledge of banking products and services to effectively educate customers on available options
- Identified opportunities to cross-sell additional banking products or services based on customer needs and preferences
- Processed loan applications for personal loans, mortgages, and credit cards following established procedures and guidelines
- Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficiently
- Served as a point of contact for escalated customer complaints or concerns, ensuring prompt resolution while maintaining a high level of professionalism
- Demonstrated strong problem-solving skills by analyzing complex financial situations and providing appropriate solutions to customers' financial needs
- Participated in ongoing training sessions to stay updated on new banking regulations, policies, products, and technologies
- Cultivated positive relationships with long-term clients by consistently delivering excellent service tailored to their specific needs
- Achieved monthly sales targets by actively promoting bank products during customer interactions
- Leveraged active listening skills to understand client requirements accurately before offering suitable solutions
- Collaborated with the marketing team to develop and distribute informative newsletters to banking clients, promoting new products and services
- Conducted regular follow-ups with customers to ensure their satisfaction after resolving issues or completing transactions
- Maintained a high level of accuracy when processing financial transactions, minimizing errors and discrepancies
- Developed strong knowledge of regulatory compliance requirements related to banking operations, ensuring adherence at all times
- Provided guidance and support to customers experiencing financial difficulties by offering alternative payment options or debt consolidation solutions
- Served as a subject matter expert on various banking products such as savings accounts, certificates of deposit (CDs), and retirement plans
- Leveraged excellent communication skills to explain complex financial concepts in simple terms for better customer understanding
- Maintained strict confidentiality regarding sensitive customer information according to bank policies and industry regulations
- Awarded 'Top Performer' recognition multiple times based on consistently exceeding sales targets and delivering exceptional service
- Assisted small business owners with setting up merchant services accounts, providing guidance on payment processing options
- Maintained knowledge of current market trends and competitor offerings to effectively position the bank's products and services
Bank Teller
Chase
Ridgefield Park, NJ
01.2000 - 07.2001
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Promoted bank products and services to customers based on their financial needs and goals
- Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
- Handled confidential customer information securely in accordance with privacy guidelines
- Participated in ongoing training programs to stay updated on industry trends and enhance job performance
- Supported branch management in various administrative tasks such as record-keeping, scheduling appointments, etc
- Collaborated with colleagues on projects aimed at enhancing the overall customer experience
- Achieved a consistently high level of accuracy when processing large volumes of cash transactions
- Demonstrated strong attention to detail when verifying signatures, identification documents, etc
- Developed strong relationships with regular customers through personalized service
- Maintained a clean work area following established cleanliness standards
- Adhered strictly to security protocols during cash handling procedures
- Assisted in training new tellers on bank policies, procedures, and systems
- Recognized for consistently meeting or exceeding performance targets set by management
- Awarded Employee of the Month for exceptional customer service and outstanding performance
- Demonstrated proficiency in using banking software and technology platforms for efficient transaction processing
- Cultivated strong relationships with customers through personalized interactions and attention to their financial needs
- Identified opportunities for upselling bank products such as credit cards, loans, etc., resulting in increased revenue
- Mentored junior tellers on best practices for delivering exceptional customer service while maintaining efficiency
- Achieved a high level of accuracy when handling large sums of cash during peak business hours
Naval Aviation Maintenance Administrationmen (AZ)
United States Navy
Pensacola, FL
09.1984 - 10.1985
- Scheduled aircraft inspections and issuing work orders
- Inspected and performed detailed maintenance on all internal and external aircraft systems
- Operated and maintained aircraft launch and landing gear systems
- Maintained engine logbooks and associated aircraft records
- Compiled data on aircraft system reliability trends
- Managed libraries of technical publications and reports
- Administrative tasks such as filing and preparing reports and correspondence
- Performed computer database and system analysis
Education
Some College -
Southwest School of Court Reporting
San Antonio, TX05.1990
High School Diploma - undefined
LBJ High School
Austin, TX05.1984
Skills
- Problem Solving
- Critical Thinking
- Creativity
- Leadership and Teamwork
- Time Management
- Organizational Skills
- Attention to Detail
- Adaptability
- Written and Oral Communication
- Strong People Skills
- Computer Proficiency
- Self-Motivated
Timeline
Retail Sales Associate
Dollar General
10.2019 - 04.2023
Pharmacy Technician Assistant
Baylor Scott & White Pharmacy
11.2013 - 09.2014
Medical Front Desk Coordinator
Baylor Scott & White Health
08.2011 - 11.2013
Administrative Assistant
Extraco Banks
10.2008 - 07.2011
Senior Mortgage Loan Processor
US Mortgage Corporation
06.2005 - 02.2008
Loan Processor
Wells Fargo Financial
11.2004 - 06.2005
Mortgage Loan Originator
Weichert Financial Services
08.2002 - 09.2004
Bank Customer Service Representative
Commerce Bank
07.2001 - 08.2002
Bank Teller
Chase
01.2000 - 07.2001
Naval Aviation Maintenance Administrationmen (AZ)
United States Navy
09.1984 - 10.1985
High School Diploma - undefined
LBJ High School
Some College -
Southwest School of Court Reporting