Summary
Overview
Work History
Education
Skills
Timeline
Generic
Linda Lannuier

Linda Lannuier

Albertville

Summary

With over 40 years of diverse work experience across multiple industries, I bring enthusiasm and dedication to my professional endeavors. My primary objective is to secure a position that enables me to showcase productivity and consistently meet deadlines in a fast-paced environment. Challenges fuel my drive, and I am eagerly looking forward to contributing expertise and skills to drive success in my next role.

Overview

39
39
years of professional experience

Work History

Retail Sales Associate

Dollar General
10.2019 - 04.2023
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Built strong relationships with repeat customers, resulting in a 90% increase in customer loyalty
  • Collaborated with team members to create visually appealing merchandise displays that increased sales by 75%
  • Assisted in the training of new sales associates, providing guidance on company policies and best practices
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Collaborated with visual merchandising team to create eye-catching displays that drove sales
  • Developed strong understanding of product features, enabling effective communication with customers
  • Proactively approached customers on the shop floor, offering assistance and personalized recommendations
  • Maintained cleanliness and organization of assigned areas within the store
  • Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
  • Processed returns/exchanges efficiently according to company policies
  • Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
  • Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
  • Collaborated with team members to achieve daily sales targets, fostering a positive work environment
  • Assisted in inventory management, including receiving and restocking merchandise
  • Suggested improvements to store layout that resulted in increased customer engagement and sales conversion rates
  • Demonstrated exceptional problem-solving skills when handling difficult customers or situations
  • Consistently met or exceeded individual sales goals on a monthly basis
  • Increased average transaction value through effective cross-selling techniques
  • Cultivated strong relationships with key clients, resulting in repeat business opportunities
  • Mentored new hires to ensure smooth integration into the sales team
  • Participated in regular training sessions to enhance product knowledge and selling skills
  • Awarded Employee of the Month twice for outstanding performance and dedication to customer service
  • Demonstrated flexibility by adapting quickly to changes in store procedures or priorities

Pharmacy Technician Assistant

Baylor Scott & White Pharmacy
11.2013 - 09.2014
  • Accurately filled and dispensed prescriptions daily, ensuring patient safety and adherence to medication guidelines
  • Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
  • Maintained a clean and organized work area, including the pharmacy shelves and storage areas
  • Assisted in the preparation of compounded medications under the supervision of a pharmacist
  • Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
  • Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
  • Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
  • Maintained confidentiality of patient information according to HIPAA regulations at all times
  • Counseled patients on over-the-counter (OTC) products suitable for their symptoms or conditions
  • Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
  • Collaborated with healthcare providers to resolve insurance coverage issues or prior authorization requirements for specific medications
  • Participated in staff meetings and training sessions to stay updated on new drugs, regulations, and best practices within the field of pharmacy
  • Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
  • Achieved increase in customer satisfaction scores through attentive service delivery and personalized interactions
  • Maintained accurate records of controlled substances transactions according to state/federal laws/regulations governing their handling/dispensing/storage
  • Packed prescriptions securely for mail-order deliveries while ensuring compliance with shipping regulations (e.g., temperature control)
  • Fostered positive relationships with pharmaceutical sales representatives/vendors; evaluated product samples/promotional materials before making recommendations/decisions regarding formulary additions/exclusions

Medical Front Desk Coordinator

Baylor Scott & White Health
08.2011 - 11.2013
  • Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients
  • Verified patient insurance information and collected co-pays for services rendered
  • Maintained accurate electronic medical records (EMR) by inputting patient data and updating medical histories
  • Provided exceptional customer service to patients by addressing inquiries, resolving issues, and ensuring a positive experience
  • Coordinated referrals to specialists and scheduled follow-up appointments for patients as directed by healthcare providers
  • Managed inventory of office supplies and ensured availability of necessary forms and documents for efficient operations
  • Performed administrative tasks such as filing paperwork, organizing medical records, and maintaining confidentiality of patient information
  • Assisted in the coordination of patient care by scheduling diagnostic tests or consultations with other healthcare professionals as required
  • Collaborated with medical billing team to resolve any discrepancies or issues related to insurance claims
  • Responded promptly to emergency situations within the clinic premises according to established protocols
  • Participated in regular staff meetings to discuss updates on policies or changes in workflow processes
  • Managed a high volume of incoming calls while maintaining professionalism and providing accurate information to callers
  • Demonstrated proficiency in using various software applications for scheduling appointments, managing patient records, and processing insurance claims
  • Maintained strict adherence to HIPAA regulations when handling sensitive patient information
  • Served as a liaison between patients and healthcare providers, ensuring effective communication and understanding of treatment plans
  • Developed strong relationships with local pharmacies to facilitate prescription refills for patients
  • Closely monitored inventory levels of medical supplies and equipment, initiating orders when necessary
  • Maintained cleanliness and organization at the front desk area to create a welcoming environment for patients
  • Served as the primary point-of-contact for all incoming inquiries from patients, staff members, or external stakeholders
  • Provided support to medical staff during emergencies by promptly alerting appropriate personnel and following established protocols
  • Collaborated with insurance companies to verify coverage, obtain authorizations, and resolve any billing-related issues
  • Maintained a clean and organized reception area, creating a professional atmosphere for patients and visitors

Administrative Assistant

Extraco Banks
10.2008 - 07.2011
  • Leveraged strong organizational skills to manage complex travel arrangements for executives including flights, accommodations, ground transportation, and visa processing
  • Provided administrative support during contract negotiations by preparing necessary documents, tracking revisions, and ensuring compliance with legal requirements
  • Managed multiple calendars simultaneously, prioritizing appointments/meetings based on urgency/importance to optimize executives' time
  • Assisted in the preparation of annual budgets by gathering data, performing analysis, and creating financial reports/presentations for management review
  • Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
  • Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
  • Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
  • Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
  • Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
  • Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
  • Organized complex travel itineraries for executives including flights, accommodations, transportation arrangements ensuring smooth logistics throughout the trip
  • Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
  • Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
  • Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
  • Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
  • Prepared and edited correspondence, reports, presentations, and other documents as needed
  • Coordinated and organized company events, including conferences, seminars, and team-building activities
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

Senior Mortgage Loan Processor

US Mortgage Corporation
06.2005 - 02.2008
  • Processed an average of 50-75 mortgage loan applications per month, ensuring accuracy and adherence to company guidelines
  • Reviewed and verified borrower information, including income, credit history, and employment documentation
  • Collaborated with loan officers to gather necessary documents and resolve any discrepancies or missing information
  • Managed a pipeline of over 100 loans at various stages of the application process, prioritizing tasks to meet deadlines
  • Communicated regularly with borrowers, providing updates on their loan status and addressing any concerns or questions
  • Performed thorough analysis of financial statements and credit reports to assess borrower's eligibility for mortgage loans
  • Prepared loan files for underwriting review by organizing all required documents in a clear and concise manner
  • Ensured compliance with federal regulations, state laws, and company policies throughout the loan processing cycle
  • Coordinated with title companies, appraisers, insurance agents, and other third-party vendors to facilitate timely closings
  • Maintained accurate records of all communication and documentation related to each loan file in the company's database system
  • Assisted in training new team members on mortgage processing procedures and best practices
  • Resolved complex issues related to income calculations, employment gaps, credit inquiries etc., by collaborating with internal departments such as underwriting or quality control teams

Loan Processor

Wells Fargo Financial
11.2004 - 06.2005
  • Managed and processed loan applications from initiation to closing, ensuring accuracy, completeness, and compliance with regulatory requirements
  • Collaborated with loan officers, underwriters, and other team members to gather necessary documentation and information for loan applications, expediting the approval process
  • Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner
  • Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants
  • Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle
  • Managed a high volume of loan files, prioritizing tasks to meet deadlines and maintaining an organized and efficient workflow
  • Collaborated with title companies, appraisers, and insurance providers to coordinate and obtain necessary documentation for loan processing
  • Reviewed and evaluated appraisals, title reports, and other documents to identify and address any discrepancies or issues that may impact loan approval
  • Prepared and submitted loan files to underwriting for final approval, following established guidelines and procedures
  • Assisted in the preparation of closing documents, coordinating with settlement agents and ensuring all required documentation was accurate and in order
  • Maintained up-to-date knowledge of industry regulations and changes, implementing necessary adjustments to ensure compliance
  • Collaborated with loan officers to identify and resolve issues that could affect loan approval or closing timelines

Mortgage Loan Originator

Weichert Financial Services
08.2002 - 09.2004
  • Generated leads and cultivated relationships with potential borrowers to drive new business
  • Analyzed financial information, credit reports, and loan documents to determine borrower eligibility
  • Educated clients on various mortgage products and helped them select the best option for their needs
  • Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process
  • Maintained knowledge of current industry regulations and guidelines to ensure compliance throughout the loan origination process
  • Built a strong referral network by establishing partnerships with real estate agents, builders, and other professionals in the housing industry
  • Provided exceptional customer service by promptly responding to inquiries, addressing concerns, and keeping clients informed about the status of their loan applications
  • Participated in networking events, trade shows, and community outreach programs to promote mortgage services offered by the company

Bank Customer Service Representative

Commerce Bank
07.2001 - 08.2002
  • Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
  • Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
  • Maintained thorough knowledge of banking products and services to effectively educate customers on available options
  • Identified opportunities to cross-sell additional banking products or services based on customer needs and preferences
  • Processed loan applications for personal loans, mortgages, and credit cards following established procedures and guidelines
  • Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficiently
  • Served as a point of contact for escalated customer complaints or concerns, ensuring prompt resolution while maintaining a high level of professionalism
  • Demonstrated strong problem-solving skills by analyzing complex financial situations and providing appropriate solutions to customers' financial needs
  • Participated in ongoing training sessions to stay updated on new banking regulations, policies, products, and technologies
  • Cultivated positive relationships with long-term clients by consistently delivering excellent service tailored to their specific needs
  • Achieved monthly sales targets by actively promoting bank products during customer interactions
  • Leveraged active listening skills to understand client requirements accurately before offering suitable solutions
  • Collaborated with the marketing team to develop and distribute informative newsletters to banking clients, promoting new products and services
  • Conducted regular follow-ups with customers to ensure their satisfaction after resolving issues or completing transactions
  • Maintained a high level of accuracy when processing financial transactions, minimizing errors and discrepancies
  • Developed strong knowledge of regulatory compliance requirements related to banking operations, ensuring adherence at all times
  • Provided guidance and support to customers experiencing financial difficulties by offering alternative payment options or debt consolidation solutions
  • Served as a subject matter expert on various banking products such as savings accounts, certificates of deposit (CDs), and retirement plans
  • Leveraged excellent communication skills to explain complex financial concepts in simple terms for better customer understanding
  • Maintained strict confidentiality regarding sensitive customer information according to bank policies and industry regulations
  • Awarded 'Top Performer' recognition multiple times based on consistently exceeding sales targets and delivering exceptional service
  • Assisted small business owners with setting up merchant services accounts, providing guidance on payment processing options
  • Maintained knowledge of current market trends and competitor offerings to effectively position the bank's products and services

Bank Teller

Chase
01.2000 - 07.2001
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
  • Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
  • Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
  • Promoted bank products and services to customers based on their financial needs and goals
  • Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
  • Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
  • Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
  • Handled confidential customer information securely in accordance with privacy guidelines
  • Participated in ongoing training programs to stay updated on industry trends and enhance job performance
  • Supported branch management in various administrative tasks such as record-keeping, scheduling appointments, etc
  • Collaborated with colleagues on projects aimed at enhancing the overall customer experience
  • Achieved a consistently high level of accuracy when processing large volumes of cash transactions
  • Demonstrated strong attention to detail when verifying signatures, identification documents, etc
  • Developed strong relationships with regular customers through personalized service
  • Maintained a clean work area following established cleanliness standards
  • Adhered strictly to security protocols during cash handling procedures
  • Assisted in training new tellers on bank policies, procedures, and systems
  • Recognized for consistently meeting or exceeding performance targets set by management
  • Awarded Employee of the Month for exceptional customer service and outstanding performance
  • Demonstrated proficiency in using banking software and technology platforms for efficient transaction processing
  • Cultivated strong relationships with customers through personalized interactions and attention to their financial needs
  • Identified opportunities for upselling bank products such as credit cards, loans, etc., resulting in increased revenue
  • Mentored junior tellers on best practices for delivering exceptional customer service while maintaining efficiency
  • Achieved a high level of accuracy when handling large sums of cash during peak business hours

Naval Aviation Maintenance Administrationmen (AZ)

United States Navy
09.1984 - 10.1985
  • Scheduled aircraft inspections and issuing work orders
  • Inspected and performed detailed maintenance on all internal and external aircraft systems
  • Operated and maintained aircraft launch and landing gear systems
  • Maintained engine logbooks and associated aircraft records
  • Compiled data on aircraft system reliability trends
  • Managed libraries of technical publications and reports
  • Administrative tasks such as filing and preparing reports and correspondence
  • Performed computer database and system analysis

Education

Some College -

Southwest School of Court Reporting
San Antonio, TX
05.1990

High School Diploma - undefined

LBJ High School
Austin, TX
05.1984

Skills

  • Problem Solving
  • Critical Thinking
  • Creativity
  • Leadership and Teamwork
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Adaptability
  • Written and Oral Communication
  • Strong People Skills
  • Computer Proficiency
  • Self-Motivated

Timeline

Retail Sales Associate

Dollar General
10.2019 - 04.2023

Pharmacy Technician Assistant

Baylor Scott & White Pharmacy
11.2013 - 09.2014

Medical Front Desk Coordinator

Baylor Scott & White Health
08.2011 - 11.2013

Administrative Assistant

Extraco Banks
10.2008 - 07.2011

Senior Mortgage Loan Processor

US Mortgage Corporation
06.2005 - 02.2008

Loan Processor

Wells Fargo Financial
11.2004 - 06.2005

Mortgage Loan Originator

Weichert Financial Services
08.2002 - 09.2004

Bank Customer Service Representative

Commerce Bank
07.2001 - 08.2002

Bank Teller

Chase
01.2000 - 07.2001

Naval Aviation Maintenance Administrationmen (AZ)

United States Navy
09.1984 - 10.1985

High School Diploma - undefined

LBJ High School

Some College -

Southwest School of Court Reporting

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Linda Lannuier