Linda Lavino
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Agency Services Group Manager
Zions Bancorporation
Houston, TX
01.2021 - 12.2023
- Developed and implemented policies, procedures, and systems to ensure efficiency and quality control.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Delegated work to staff, setting priorities and goals.
- Balanced workloads to meet targets without overtaxing employees.
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments to ensure smooth workflow processes across the organization.
- Modified existing software systems to enhance performance and add new features.
CRE Middle Office Manager
Zions Bancorporation - Amegy Bank
Houston, TX
10.2018 - 01.2021
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
CRE Loan Closing Administrator
Amegy Bank NA dba Zions Bancorporation
Houston, TX
11.2011 - 10.2018
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Processed loan modifications when necessary due to changing economic conditions or customer requests.
- Participated in training sessions on banking regulations related to consumer protection laws.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - Real Estate License
Lone Star College
Houston, TXSkills
- Strategic Planning
- Operations Management
- Performance Improvement
- Business Development
- Client Engagement
- Quality Control
- Relationship Building
- Continuous Improvement
Timeline
Agency Services Group Manager
Zions Bancorporation
01.2021 - 12.2023
CRE Middle Office Manager
Zions Bancorporation - Amegy Bank
10.2018 - 01.2021
CRE Loan Closing Administrator
Amegy Bank NA dba Zions Bancorporation
11.2011 - 10.2018
Some College (No Degree) - Real Estate License
Lone Star College