Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Lay

Union,MS

Summary

My previous role in social services allowed me to serve individuals who are severely disabled to maintain their independence while at home and in their community. Additionally, this role required me to coordinate services with various vendors to purchase medical equipment for individuals in need, select suppliers, negotiate pricing, bids, and process payments in a timely manner. I am proficient in areas of work that involve communication, critical thinking, problem-solving, time management, meeting deadlines, processing payroll and leadership. I am confident that my work experience, skills and education align with an Associate Accountant's role and my ability to be a great asset to your company.

Overview

10
10
years of professional experience

Work History

Social Services Program Coordinator II

DRS, OSDP
08.2019 - 12.2024
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Created comprehensive reports on program progress.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Provided comprehensive training materials for massive numbers of Personal Care Attendants (PCA), elevating quality of program delivery.
  • Managed and processed PCA payroll to ensure accuracy and on-time delivery of pay.
  • Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
  • Authorized and issued contractors, vendors and suppliers payments for services provided to program participants.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.


Child Support

MDHS, Young Williams
05.2015 - 08.2019
  • Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
  • Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
  • Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
  • Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
  • Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within the department.
  • Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.
  • Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
  • Documented data and completed accurate updates to case records.

Education

Bachelor of Science Degree -

Mississippi State University
Meridian, MS
05-2014

Skills

  • Excellent Communication (verbal and written)
  • Program and Office Management
  • Experience in Payroll Processing
  • Attention to Detail
  • Critical Thinking and Problem-Solving
  • Prioritize Work to Meet Deadlines
  • Team Collaboration
  • Knowledge of Accounting Principles with Ability to Learn New Software
  • Proficient in Microsoft Office applications
  • Trustworthy and Integrity
  • Cultural Competence
  • Organization/Neat

Timeline

Social Services Program Coordinator II

DRS, OSDP
08.2019 - 12.2024

Child Support

MDHS, Young Williams
05.2015 - 08.2019

Bachelor of Science Degree -

Mississippi State University

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Linda Lay