Linda Lee
North Bellmore,New York
Summary
Accomplished FOH Restaurant Manager with a proven track record at Fortune Cookie, enhancing customer satisfaction and optimizing operations. Expert in team management and problem-solving, adept at implementing efficient staff management techniques and resolving conflicts, significantly boosting sales revenue and operational efficiency. Skilled in supervisory roles and critical thinking, consistently achieving positive outcomes. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
FOH Restaurant Manager
Fortune Cookie
02.2011 - 08.2024
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
FOH Restaurant Manager
House of You
01.2001 - 05.2011
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Resturant Manager
Hop Sing
01.1995 - 01.2001
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Library Assistant
UConn
01.1995 - 05.1996
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Some College (No Degree) -
Uconn
Storrs, CTSkills
Team Management
Adaptable
Supervisory skills
Conflict resolution techniques
Problem-Solving
Collaboration and Teamwork
Critical Thinking
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
FOH Restaurant Manager
Fortune Cookie
02.2011 - 08.2024
FOH Restaurant Manager
House of You
01.2001 - 05.2011
Resturant Manager
Hop Sing
01.1995 - 01.2001
Library Assistant
UConn
01.1995 - 05.1996
Some College (No Degree) -
Uconn
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