Linda Lee
Customer Service Manager
Lakewood,WA
Summary
Adept at ensuring passenger safety and satisfaction, my tenure at Envoy America honed my defensive driving and empathetic communication. Leveraging GPS technology and proactive situational analysis, I maintained a flawless driving record, exemplifying my commitment to safety and customer relationship management.
Overview
33
33
years of professional experience
Work History
NEMT Companion
Envoy America
Tacoma, WA
04.2024 - Current
- Verified passenger information before pick-up or drop-off.
- Arranged to pick up customers.
- Provided excellent service and attention to customers face-to-face or through phone conversations.
- Identified the needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Senior Caregiver
Self Employed Services
North Hollywood, CA
09.2010 - 06.2014
- Maintained clean, safe, and well-organized patient environment.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Real Estate Consultant
Self Employed
Gig Harbor, Washington
12.1991 - 06.2010
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show marketed properties.ff
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Communicated with clients to understand property needs and preferences.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Advised clients on market conditions and property value for informed decision-making.
Education
Some College (No Degree) - Law And Finance
Washington Association of Reltors
Olympia, WASkills
- Empathetic Understanding
- Basic First Aid Proficiency
- Prompt Attendance
- Customer Relationship Management
- Safety Procedure Implementation
- Strategic Problem Solving
References
References available upon request.
Timeline
NEMT Companion
Envoy America
04.2024 - Current
Senior Caregiver
Self Employed Services
09.2010 - 06.2014
Real Estate Consultant
Self Employed
12.1991 - 06.2010
Some College (No Degree) - Law And Finance
Washington Association of Reltors
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