Linda Lopez
Fort Worth
Summary
Dynamic professional with extensive experience at Albertsons, excelling in cash handling and customer service. Proven track record in enhancing customer satisfaction and employee retention through effective training and leadership. Adept at managing POS systems and achieving sales targets, fostering a collaborative team environment for optimal performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier Floor Supervisor
Albertsons
08.2024 - Current
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on the job.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
- Money transactions and process checks
Assistant Manager
SUBWAY®Restaurants
10.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained optimal inventory levels to decrease overhead.
- Manage money deposit
- Start day
- End day
Mentor Teacher Coordinator
Sycamore Center Villas
06.2009 - 12.2011
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on the job.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
- Money transactions and process checks
Sandwich Artist
SUBWAY®Restaurants
06.2015 - 11.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
Education
Certificate Of High School Equivalency - Generally Education Development
Tarrant County College
Fort Worth, TX12.2008
Skills
- Cash handling expertise
- Data entry proficiency
- POS system
- Workplace safety awareness
- Store policy enforcement
- Customer service
- Attention to detail
- Team leadership
- Verbal and written communication
- Cash handling and management
- Cash register operation
- Store opening and closing
- Employee training
- Customer complaint resolution
- POS system troubleshooting
- Staff training
- Employee management
- Till counting
- Bank deposit preparation
- Front-end merchandising
- Sales target achievement
- Display management
- Shift oversight
- Store opening and closing procedures
- Point of sale systems
Certification
Certificate of High School Equivalency
Food safety Certificate of complications
Texas Driver license permit
Languages
English, Español
Native or Bilingual
Timeline
Cashier Floor Supervisor
Albertsons
08.2024 - Current
Assistant Manager
SUBWAY®Restaurants
10.2023 - 06.2024
Sandwich Artist
SUBWAY®Restaurants
06.2015 - 11.2022
Mentor Teacher Coordinator
Sycamore Center Villas
06.2009 - 12.2011
Certificate Of High School Equivalency - Generally Education Development
Tarrant County College
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