Linda Macon
New Kent,VA
Summary
Compassionate Medical Assistant Team Leader, known for high productivity and efficient task completion. Possess specialized skills in patient care management, medical terminology fluency, and electronic health records (EHR) systems expertise. Excel in communication, teamwork, and leadership, ensuring quality care and smooth clinic operations. Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
17
17
years of professional experience
Work History
Medical Assistant Team Leader
Colon & Rectal Specialists
Mechanicsville, VA
01.2012 - 11.2024
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Monitored inventory levels of supplies and equipment used by the Medical Assistants in order to maintain an adequate stock level at all times.
- Changed dressings on wounds to prevent infection and check for healing.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Explained treatment procedures and physicians' instructions.
- Coordinated with physicians and other healthcare professionals to ensure patient needs were met in a timely manner.
- Positioned patients properly during examination or treatment for comfort and safety.
- Administered medications under physician's supervision.
- Incorporated outside records into charts and EHR.
- Assisted with recruitment efforts for new Medical Assistants by interviewing potential candidates and making hiring decisions based on qualifications.
- Performed administrative duties such as filing insurance claims, preparing reports, scheduling appointments and answering phone calls from patients.
- Documented notes during patient visits.
- Kept abreast of current trends in surgical technology through literature review and professional conferences and workshops attendance.
- Collaborated with surgeons in preparing for complex or high-risk cases by assembling appropriate instruments, sutures, sponges and other materials needed for the procedure.
- Prepared equipment required for specific types of operations such as endoscopy or laparoscopic procedures.
- Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
- Managed duties associated with maintaining a sterile environment throughout the duration of each surgical procedure.
- Maintained proper sterile field during surgical procedures.
- Provided support to anesthesiologists by monitoring patient's vital signs prior to and throughout the course of surgery.
- Monitored and assessed operating room conditions and patient and surgical team needs.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Held instruments and quickly handed to surgeon during procedures.
- Maintained strict adherence to safety policies and procedures set forth by the organization.
- Prepared dressings or bandages, applying or assisting with application following surgery.
- Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
- Assisted with reductions and limb casting and administered pain injections.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Monitored vital signs of patients under anesthesia, such as heart rate, respiration, and blood pressure.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Reviewed patient charts prior to scheduled surgeries; identified any discrepancies between chart information and actual condition of patient before proceeding with operation.
- Responded quickly and effectively when emergency situations arise during surgery; ensured continuity of care until situation is resolved satisfactorily.
- Assisted in the training of newly hired Surgical Technicians on safety guidelines and proper procedure techniques.
- Analyzed patient chart data and identification to verify accurate information.
- Served as a liaison between surgeons, nurses, anesthesiologists, OR staff members and other healthcare professionals involved in patient care.
- Provided assistance to surgeons and other medical personnel during surgical procedures.
- Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
- Participated in continuing education courses related to surgical technology best practices.
- Addressed patient bleeding and applied sterile dressings to close wounds.
- Maintained accurate records of supplies used during surgeries.
- Handed instruments and supplies to surgeons and surgeons' assistants.
- Conducted pre-operative patient assessments and prepared patients for surgery.
- Evaluated existing practices and procedures within the department and identified areas that need improvement.
- Assisted in the maintenance of sterile field environment, including instrument cleaning and sterilization.
- Executed pre-surgical preparation, transporting specimens and supplies to operating room.
- Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
- Developed new techniques to improve overall efficiency within the department.
- Ensured proper handling and disposal of all specimens collected during surgery according to hospital protocols.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Home Health Caregiver
Care Advantage, Inc.
Richmond, VA
02.2008 - 05.2011
- Accompanied clients to social events such as movies or plays.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted clients with maintaining good personal hygiene.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Coordinated transportation services for clients when necessary.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Followed care plan and directions to administer medications.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Instructed family members on how to provide bedside care.
- Educated families about available resources for home health care services in the local community.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Contributed to case reviews of client status and progress.
- Assisted with meal planning to meet nutritional plans.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Laundered clothing and bedding to prevent infection.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed safe lifting and transferring techniques to transport residents.
Education
Medical Asst, Degree - Medical Asst.
Fortis College
Richmond Va11-2011
CNA CERFT - CNA
J. Sargeant Reynolds Community College
Richmond, VA02-2008
High School Diploma -
New Kewnt High
New Kent, VA07-1984
Skills
- Clinical leadership
- Patient care coordination
- Quality assurance monitoring
- Vital signs monitoring
- Medical office administration
- Medical billing
- Medical terminology proficiency
- Infection control procedures
- HIPAA compliance expertise
- Team building and motivation
- Electronic health records management
- Medical coding
- Conflict resolution techniques
- Appointment scheduling
- Staff training and development
- Insurance verification
- Check-in coordination
- Insurance claims
- Family education
- Preparing specimens and samples
- Diagnostic image processing
- Certified in basic life support (BLS)
- Intake control
- Lab equipment setup
- Phlebotomy
- Patient-focused care
- Emergency room procedures
- Able to lift [number] pounds
- Reliable transportation
- Professional bedside manner
- Maintaining confidentiality
- CPR
- Vital sign monitors
- Patient bathing
- Human anatomy and physiology
- Compassionate caregiver
- Insurance authorizations
- Quick problem solver
- Procedure assistance
- Medical supply inventory
- HIPAA compliance
References
References available upon request.
Timeline
Medical Assistant Team Leader
Colon & Rectal Specialists
01.2012 - 11.2024
Home Health Caregiver
Care Advantage, Inc.
02.2008 - 05.2011
Medical Asst, Degree - Medical Asst.
Fortis College
CNA CERFT - CNA
J. Sargeant Reynolds Community College
High School Diploma -
New Kewnt High
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