Linda Maddox

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Updated and maintained information in customer accounts.
• Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.

• Organized and participated in monthly on-site meetings with clientel
• Maintained daily communication with subcontractors and inspectors to drive forward progress of project
• Complied with USDA housing and OHFA regulations
• Make Ready and Rent Apartments.
• Complied with operational standards.
• Managed budget, acquired new customers and retention
• Oversaw Projects to completion on time and within
• Managed Eviction process from identifying, termination of lease, filing with the courts, managing the serving of the paper, appearing at the hearings in small claim court and , when required, managed the writ to assist process
• Collect rent
• Prioritized daily actives including managing tenants inquiries via in person and on telephone.
• Managed selection criteria to provide fair housing
• Maintained records and logs of work performed and materials and equipment used.
• Supervised contractor work processes and adherence to project schedule.
• Oversaw all daily office operations.
• Inspected cleanliness of common areas and offices every week.
• Scheduled vendor and service companies for various types of operations.
• Built and maintained vendor relationships, serving as main liaison for gaining building access.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Completed final move-out walk-throughs with tenants to identify required repairs.

• Brought projects in on-time and in accordance with budget and quality standards. Managed project teams with members throughout the company to implement new products to increase revenue
• Handled continuous project monitoring and management by developing forecasts, tracking expenses and approving payments.
• Built strong relations with team member to encourage teamwork.
• Managed a multi-company effort to "combine billing" amongst various subsidiaries.
• Identified plans and resources required to meet project goals and objectives.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Drove team success through shared vision and recognition of quality performance.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress and technical problems.
• Built successful project plans covering objectives, resources and staffing to meet schedules.

Supported Customer service representative on Various products. Covered a 7 state region.

Provided Method and Procedures to sales and service support throughout the region

Attended Project Team meeting to support implementation of new products into the BellSouth region. I represented the "small business section" on the rollouts of products.

Provided Training to customer support staff

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.