Summary
Work History
Education
Skills
Timeline
Generic

Linda Maglaughlin

Amarillo,TX

Summary

Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Work History

EVS Housekeeper

Northwest Hospital
Amarillo , Texas
02.2016 - Current
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Removed waste paper and other trash from premises to designated area.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Wore necessary personal protective equipmentl to minimize cleanliness.
    Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
    Removed waste paper and other trash from premises to designated area.risks from hazardous materials, biohazards acleanliness.
    Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
    Removed waste paper and other trash from premises to designated area.nd other harmful substances.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.

Cosmetologist

Self-employed
Amarillo, TX
05.1979 - Current
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Answered phone calls and emails to schedule client appointments.

Backroom Associate, Customer Service Associate

Hastings Entertainment Inc
Amarillo, Texas
05.1984 - 06.2015
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Kept up-to-date on store, shelf and order availability of [Type] products.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Received incoming merchandise and stored in correct stock locations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Executes excellent sales floor merchandising and selling.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained orderly stockroom for ease of retrieval.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Offered basic technical support for clients on wide range of company products.
  • Distributed items orders via store's website.
  • Performed weekly inventory counts to verify stock levels.

Education

Bachelor of General Studies - General Studies

WTAMU
Canyon, TX.
05.2005

Skills

  • COVID-19 Safety Procedures
  • Trash Collection and Disposal
  • Detail-Oriented
  • Time Management
  • Professional and Courteous
  • Multitasking and Prioritizing
  • Room and Public Space Cleaning
  • Health Standards Compliance
  • Window Washing
  • Rug and Carpet Cleaning
  • Service-Oriented
  • CDC Sanitation Guidelines
  • Supply Replenishment
  • Manicures and pedicures

Timeline

EVS Housekeeper

Northwest Hospital
02.2016 - Current

Backroom Associate, Customer Service Associate

Hastings Entertainment Inc
05.1984 - 06.2015

Cosmetologist

Self-employed
05.1979 - Current

Bachelor of General Studies - General Studies

WTAMU

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Linda Maglaughlin