Linda Mann-Gilliam
New Port Richey,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
CSR, Sales
Gerdau Ameristeel
Tampa, Florida
11.2021 - 08.2024
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Performed account maintenance duties such as updating customer information in CRM system.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Caregiver
Signs Mutual
Tampa, Florida
05.2015 - 10.2019
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Office Manager
Two Chiefs LLC
Suffolk, Virginia
06.2001 - 02.2015
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
Office Administrator
National Standards Mortgage Corp.
White Plains, New York
09.1993 - 10.1997
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Education
Associate of Applied Science - Law
Virginia Commonwealth University
Richmond, VA05-1990
Skills
- Cross-Selling and Upselling
- Persuasion techniques
- Data entry proficiency
- Performance Tracking
- Data Entry
- Account updating
- Product Knowledge
- Data Collection
- Scheduling
- Paperwork Processing
- Complaint resolution
- Report Generation
- Appointment Scheduling
- Consultative Sales
- Follow-up skills
- Prioritization
- High-energy attitude
- Positive and professional
- Building rapport
- Research
- Complaint Handling
- Filing
- Support case resolution
- Computer Proficiency
- Microsoft PowerPoint
- Administrative Support
- Credit card payment processing
- Opening and closing accounts
- Tracking complaints
- Spreadsheets
- Payment Processing
- Problem-solving abilities
- Business development understanding
- Order Fulfillment
- Tactful and diplomatic
- Grammar
- Customer Service
Timeline
CSR, Sales
Gerdau Ameristeel
11.2021 - 08.2024
Caregiver
Signs Mutual
05.2015 - 10.2019
Office Manager
Two Chiefs LLC
06.2001 - 02.2015
Office Administrator
National Standards Mortgage Corp.
09.1993 - 10.1997
Associate of Applied Science - Law
Virginia Commonwealth University