Linda Manyida
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Experienced in helping clinical and surgical professionals diagnose and treat chronic and acute patient concerns. Well-organized and level-headed in both routine and emergency situations. Competent in using and monitoring equipment, updating records and comforting patients during difficult times.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Home Depot
Alvin, TX
02.2018 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sleep Technologist
texas institute of chest and sleep disorders
Houston, TX
10.2020 - Current
- Performed polysomnography, attended to patient needs during sleep studies and monitored patient data throughout the night.
- Assisted in the setup of equipment for sleep studies, including EEG, EOG, EMG, ECG and respiratory monitoring devices.
- Maintained accurate records of sleep study results and provided feedback on patient progress to physicians.
- Conducted a variety of tests such as pulse oximetry, apnea testing and multiple sleep latency test.
- Provided education to patients regarding their diagnosis and treatment options for sleep disorders.
- Monitored vital signs throughout the duration of the study to ensure patient safety and comfort levels were maintained.
- Created comprehensive reports summarizing patient assessments and diagnoses following each sleep study.
- Evaluated patient medical histories for indications of potential sleep problems or abnormalities.
Gym Receptionist
Alvin Community College
Alvin, TX
10.2016 - 05.2024
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Scheduled maintenance appointments for fitness equipment repair technicians.
- Created daily reports for management summarizing patron attendance and revenue.
- Maintained accurate records of all transactions in the gym's database system.
- Provided information on class schedules, pricing plans, and available services.
CNA
Vista Nursing and Rehabilitation
Pasadena, TX
08.2020 - 01.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Education
Associate of Science - Business Administration
Alvin Community College
Alvin, TX08-2023
Associate of Applied Science - Polysomnography
Alvin Community College
Alvin, TX05-2019
Skills
- Appointment Scheduling
- Scheduling
- Information Security
- Product Knowledge
- Consultative Sales
- Complaint Resolution
- Data Entry
- Inbound and Outbound Calling
- Customer Service
- Decision-Making
- Attention to Detail
- Equipment Calibration
- Sterilization Techniques
- Discharge Planning
- Patient Education
- Critical Thinking
- Documentation
Accomplishments
- Honoree of cum laude
- Dean's list
- merit list
- 3.5 GPA
Timeline
Sleep Technologist
texas institute of chest and sleep disorders
10.2020 - Current
CNA
Vista Nursing and Rehabilitation
08.2020 - 01.2022
Customer Service Representative
Home Depot
02.2018 - 05.2019
Gym Receptionist
Alvin Community College
10.2016 - 05.2024
Associate of Science - Business Administration
Alvin Community College
Associate of Applied Science - Polysomnography
Alvin Community College