Summary
Overview
Work History
Education
Skills
Timeline
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Linda Marez

San Antonio

Summary

Experienced automotive professional pursuing a full-time role where I am able to utilize my skills and become an asset to the company.

Overview

14
14
years of professional experience

Work History

Service Advisor

Alamo Heights Collision Center
San Antonio
04.2024 - 02.2025
  • Thoroughly examine vehicles involved in collisions, and assess damages related to the loss.
  • Provide written estimates for customers and insurance companies, including State Farm, USAA, Texas Farm Bureau, and Chubb.
  • Estimate the cost of repairs using the CCC One estimating system.
  • Handle vehicles in process throughout the duration of the repair, from the time of drop-off to customer pick-up.
  • Responsible for ordering all necessary parts needed for repairs using CCC One, Parts Trader, and/or Collision Link.
  • Work directly with assigned technicians to create an accurate blueprint of repairs once the vehicle is disassembled.
  • Kept customers, insurance companies, and rental companies up to date with the current status of the repairs while vehicles are in the shop.
  • Ensure vehicles meet quality standards before returning them to customers.
  • Coordinate any and all sublet vendors needed to return vehicles to pre-loss condition, including but not limited to diagnostic testing and calibrations, glass, tint, wheel repair, decals/stripes, etc.
  • Maintained high customer satisfaction to meet insurance standards and exceed targets.

Collision Center Estimator

Northside Auto Group
San Antonio
08.2022 - 04.2024
  • Examined damaged vehicles, including the body, mechanical components, and/or interior due to collision.
  • Provide customers with a written estimate report of the estimated cost of repair using the CCC1 Estimating program.
  • Work with the dealership's parts department to ensure accurate ordering of parts.
  • Follow the vehicle throughout the repair process, from the time of drop-off to completion, ensuring the vehicle is returned to the customer in a pre-loss state.
  • Act as a liaison between the customer, the insurance company, and sublet vendors.
  • Open and balance repair orders.
  • Follow through with collecting the appropriate funds due for the cost of repairs.

Assistant Body Shop Manager

Northside Auto Group
San Antonio
11.2020 - 08.2022
  • Manage day-to-day operations at the Chevy Body Shop, including but not limited to production, front office, and vendor/customer relations.
  • Responsible for hiring, motivating, and coaching all body shop employees.
  • Ensure proper collection of all payments from insurance companies, customers, and/or vendors.
  • Engage with customers, and handle escalating issues and concerns.
  • Purchase body shop equipment, supplies, and materials, and oversee maintenance and safety.
  • Process payroll for flagged technicians, as well as for hourly, salaried, and commission employees.
  • Maintained current I-CAR Gold, Mercedes, and GM certifications for the collision center.
  • Coordinated technician training classes are required for certifications.

Practice Coordinator

RediClinic LLC
San Antonio
02.2014 - 08.2020
  • Managed the operational workflow of the clinics in the Central Texas area.
  • Managed and amended clinic schedules for clinicians and assistants daily for the Central Texas area.
  • Instructed all new hire training classes monthly, both in person and virtually.
  • Organized all monthly team and OSP meetings.
  • Organized all marketing events, such as health fairs, off-site flu shot events, and biometric screenings.
  • Responsible for payroll and timekeeping using the Kronos system.
  • Responsible for approving and/or denying time-off requests based on clinic needs.
  • Handled all insurance and billing issues accordingly for the Central Texas area.

Adjunct Instructor

Brightwood College
San Antonio
05.2018 - 12.2018
  • Instructed the Medical Assistant Program – Black and White Mod
  • Responsible for creating and preparing the required curriculum, and teaching the syllabus.
  • Academically coach, mentor, and guide students in my class for optimum success in the field.
  • In charge of all administrative responsibilities of the classroom, such as final grade submissions, attendance taking, and providing tutoring if necessary.
  • Attended all faculty meetings, as required.

Office Manager

Diabetes America
San Antonio
10.2010 - 06.2014
  • Provided the required support and direction to the clinic staff as needed for clinic initiatives.
  • Managed physician schedules accordingly, based on patient and clinic needs.
  • Provided excellent customer service, and ensured all patients were well attended.
  • Responsible for maintaining the accuracy of daily deposits and reconciling office batches.
  • Responsible for approving employee timesheets and expense reports.
  • Monitored and maintained office software, medical equipment, and facilitated repair if necessary.
  • Responsible for maintaining office and laboratory supplies, and ordering as needed.

Education

Registered Medical Assistant Program

Kaplan College
San Antonio, TX
06-2010

Certified Phlebotomist Technician

Kaplan College
San Antonio, TX
06-2010

Skills

  • Damage assessment
  • Repair estimating techniques
  • Insurance Procedures
  • Parts ordering
  • Teamwork sills
  • Repair planning
  • Detail oriented
  • Customer service

Timeline

Service Advisor

Alamo Heights Collision Center
04.2024 - 02.2025

Collision Center Estimator

Northside Auto Group
08.2022 - 04.2024

Assistant Body Shop Manager

Northside Auto Group
11.2020 - 08.2022

Adjunct Instructor

Brightwood College
05.2018 - 12.2018

Practice Coordinator

RediClinic LLC
02.2014 - 08.2020

Office Manager

Diabetes America
10.2010 - 06.2014

Registered Medical Assistant Program

Kaplan College

Certified Phlebotomist Technician

Kaplan College

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Linda Marez