Linda-Marie Fitzgerald

• Assisted Penn State University patrons with circulation, holds, and account inquiries to enhance user experience.
• Guided visitors to resources, study spaces, and service desks, facilitating access to library services.
• Welcomed patrons and provided assistance with inquiries to ensure positive library engagement.
• Sorted and returned books to proper shelves in library to circulation by placing on proper shelves.

• Greeted each guest warmly to create welcoming atmosphere.

• Responded to customer questions, suggested menu items, and recorded orders accurately to support guest satisfaction.

• Processed customer payments correctly and balanced register at start and end of each shift.

• Kept work area clean and organized to support safe, sanitary environment for customers and staff.

• Provided excellent customer service, resulting in positive feedback and repeat business.
• Enhanced sales performance for October by 10% through effective communication of product features and benefits.
• Executed floor sets and maintained product displays to enhance the customer shopping experience.