Linda Martin
Madison,MS
Summary
Natural leader offering several years of success in professional positions. Proven skills in aligning operations with market conditions and customer demands to catapult sales forward and strengthen long-term business success. Attentive to company strengths and requirements, effectively balancing goals and resources to achieve dramatic results.
Overview
19
19
years of professional experience
Work History
South Central Regional Sales Manager
Tesla Inc.
Madison, MS
06.2021 - Current
- Developed strategies and plans for regional sales growth.
- Monitored competitor activities and analyzed pricing trends in the region.
- Recruited, trained, coached, mentored, and evaluated a team of regional leadership team.
- Implemented effective territory management techniques across the region/territory.
- Analyzed regional sales performance data to develop actionable insights.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
- Led, coached and developed employees to achieve sales goals.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Analyzed quarterly sales statistics and prepared analyses for HQ.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
- Analyzed regional market trends to discover new opportunities for growth.
- Hired and motivated high-performing sales leaders.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coached, developed and motivated team to achieve revenue goals.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Gained market share in new sales performance through aggressive team training.
Director of Events and Marketing
State Of Mississippi
Jackson , MS
01.2019 - 06.2021
- Identified ways to improve operational efficiency by streamlining processes or introducing new technologies.
- Organized and managed multiple events simultaneously, ensuring that all deadlines were met.
- Generated reports summarizing performance metrics such as audience size, budget variance analysis.
- Ensured compliance with legal regulations regarding health and safety standards at all events.
- Coordinated with vendors to secure necessary supplies and services for successful event execution.
- Developed and implemented event marketing strategies to maximize attendance.
- Collaborated with internal teams to ensure smooth transition of information between departments.
- Established relationships with key stakeholders in order to build partnerships and expand business opportunities.
- Negotiated contracts with suppliers, vendors related to audio, visual equipment rental services.
- Created detailed budgets for each event, monitored expenses, and prepared financial summaries.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Paid and settled vendors, venues, staff, and contracted services.
- Implemented promotional strategies to maximize conference and convention attendees.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Followed local regulations for events and obtained necessary permits.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Sourced speakers and special guests for wide range of corporate, industry and charitable events.
Director of Guest Services
Broadmoor/Pinelake
Jackson , MS
02.2014 - 06.2019
- Identified opportunities for improvement in current practices related to guest services operations.
- Resolved customer complaints in an efficient manner while maintaining high level of service quality.
- Provided timely reports on performance metrics related to guest services operations.
- Ensured compliance with all applicable laws, regulations and company policies related to guest services.
- Supervised day-to-day activities within the Guest Services department, including staffing schedules and budgeting responsibilities.
- Organized events such as conferences, banquets or special occasions according to customers' requirements.
- Conducted regular training sessions to educate staff on new policies and procedures related to customer care.
- Monitored the performance of staff members, providing guidance and coaching where necessary.
- Prepared annual budgets based on projected costs associated with providing exceptional guest services experiences.
- Developed and implemented guest service standards to ensure high levels of customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
New Store Opening Senior Manager
Apple
01.2010 - 02.2014
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Managed a team of 80+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Established and maintained relationships with key stakeholders to support business objectives.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
Store Manager
Anthropologie
Jackson , MS
01.2008 - 01.2010
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
General Manager
William Sonoma
Jackson , MS
02.2005 - 01.2008
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Bachelor of Arts - Business Administration And Management
Ohio University
Athens, OH05-2022
Skills
- Forecasting and Reporting
- Negotiation and Persuasion
- Process Improvement
- Sales Leadership
- Project Management
- Training and mentoring
- Motivational and Inspirational
- Decision-Making
- Territory Management
- Market Share Growth
- Business growth management
- Territory Growth
Timeline
South Central Regional Sales Manager
Tesla Inc.
06.2021 - Current
Director of Events and Marketing
State Of Mississippi
01.2019 - 06.2021
Director of Guest Services
Broadmoor/Pinelake
02.2014 - 06.2019
New Store Opening Senior Manager
Apple
01.2010 - 02.2014
Store Manager
Anthropologie
01.2008 - 01.2010
General Manager
William Sonoma
02.2005 - 01.2008
Bachelor of Arts - Business Administration And Management
Ohio University