Summary
Overview
Work History
Skills
Timeline
Generic

Rosalba Romo - Collins

Oceanside,CA

Summary

Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.

Overview

16
16
years of professional experience

Work History

Office Manager

Law Office of Ashby C. Sorenson
01.2024 - 05.2024
  • And led sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Office Manager

Dr. Luber / Dr. Olafason
02.2018 - 08.2019
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained facility grounds, equipment and safety compliance.
  • Improved operations through consistent hard work and dedication.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Monitored front areas so that questions could be promptly addressed.

Office Manager

North Coast Neurology
05.2017 - 11.2017
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Developed policies and procedures for effective practice management.
  • Consulted with healthcare professionals on business decisions.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Assisted with regulatory issues such as compliance.
  • Created and implemented organizational policies and procedures.
  • Developed close working relationships with front office and back office staff.
  • Built relationships with physicians to create steady referral pipeline.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Addressed and remedied all patient or team member issues.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.

Office Manager/Insurance Biller

US Health Works
08.2008 - 04.2017
  • Release information to persons or agencies according to regulations.
  • Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
  • Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
  • Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
  • Prepare and process medical insurance claim forms and records.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.

Skills

  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • 70 WPM
  • Medical Billing CPT & ICD -10 Coding
  • Appointment Coordination
  • Microsoft Office Suite
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Professional and Courteous
  • Meticulous Attention to Detail
  • Clear Communication
  • Relationship Building

Timeline

Office Manager

Law Office of Ashby C. Sorenson
01.2024 - 05.2024

Office Manager

Dr. Luber / Dr. Olafason
02.2018 - 08.2019

Office Manager

North Coast Neurology
05.2017 - 11.2017

Office Manager/Insurance Biller

US Health Works
08.2008 - 04.2017

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