Linda Mathieu-Phillips
Retail Store Manager
Winchester,NH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Retail Store Manager
NH Liquor Commission
04.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Senior Treasury Representative
American Family Insurance
07.2012 - 04.2024
- Communicated with clients to gather, provide and share updated information on products and services.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Was back up for daily balancing and deposits.
Temp Worker
Masiello Employment Services Inc.
06.2011 - 07.2012
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Was employed here until I was offered full time position at American Family where I started out as a temp for them.
Waitress
Audreys Cafe
08.2008 - 06.2011
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Office Manager
A-Cross America Moving & Storage
04.2006 - 08.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Performed estimates for jobs.
- Was offered to move to Florida with company when it moved.
Education
Associates of Business - Business Management
SNHU
Manchester, NH 05.2001 -
Skills
Microsoft Excel
Timeline
Retail Store Manager
NH Liquor Commission
04.2024 - Current
Senior Treasury Representative
American Family Insurance
07.2012 - 04.2024
Temp Worker
Masiello Employment Services Inc.
06.2011 - 07.2012
Waitress
Audreys Cafe
08.2008 - 06.2011
Office Manager
A-Cross America Moving & Storage
04.2006 - 08.2008
Associates of Business - Business Management
SNHU
05.2001 -
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