Linda McBride
Palatka,FL
Summary
Solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
Hampton by Hilton
04.2022 - 05.2023
- Oversaw daily operations to ensure exceptional guest experiences and adherence to brand standards.
- Led staff training programs to improve service quality and operational efficiency across all departments.
Administrative Director
Support Associates Inc
08.1997 - 09.2008
- Call center handling inbound technical service calls for computer software and hardware. Training for employees, scheduling , reporting of daily call metrics. Addressing customer service needs and and clients needs. Providing guidance with difficult technical resolutions.
- Oversaw administrative operations, ensuring compliance with organizational policies and standards.
- Developed strategic initiatives to enhance operational efficiency and service delivery.
- Implemented performance metrics to evaluate team effectiveness and improve outcomes.
- Mentored staff on best practices for administrative functions and professional development.
- Analyzed workflow processes, identifying areas for improvement and implementing solutions.
- Implemented data management systems to track key performance metrics and inform strategic decisionmaking.
- Coordinated cross-functional teams to facilitate project execution and achieve organizational goals.
Technical Support Manager
New Media Corporation
04.1994 - 07.1997
- Manufacture of PCMCIA laptop accessory cards. Network adaptors, sound cards, modems,game ports and SCSI devices.
- Led technical support team in resolving customer inquiries and troubleshooting complex issues.
- Developed and implemented training programs for new support staff, enhancing team performance.
- Streamlined support processes, improving response times and customer satisfaction ratings.
- Analyzed support metrics to identify trends and recommend strategic improvements to services.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into support operations.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Oversaw escalated technical issues, ensuring timely resolution and maintaining high service standards.
- Optimized scheduling for 24/7 support coverage, ensuring customer needs were met around the clock.
Retail sales/ Bookkeeper
Gristedes Supermarket
02.1989 - 03.1994
- Accounting of registers, balancing receipts. Verifying delivery to the markets, comparing invoices. Making change for registers. Scheduling cashiers, covering cashier breaks. Training on registers. Help stocking, help bagging. Customer service for returned products or refunds.
- Processed daily financial transactions, ensuring accuracy and compliance with company policies.
- Maintained general ledger entries, reconciling discrepancies for accurate financial reporting.
- Developed and implemented efficient bookkeeping procedures to streamline operations and reduce errors.
- Collaborated with management to prepare monthly financial statements and budget forecasts.
- Trained junior staff on bookkeeping practices, enhancing team productivity and knowledge retention.
- Implemented streamlined bookkeeping procedures to enhance operational efficiency.
- Trained junior staff on accounting software and best practices in financial management.
- Conducted regular audits of financial data to ensure integrity and compliance with policies.
Education
College Degree - Computer Networking
Computer Education institute
Westminster, CA03.1996
Technical Career Institutes - Computer Networking
TCI
New York, NY05.1994
High school diploma or GED - undefined
Polytechnic High School
Long Beach, CA06.1983
Skills
- LAN
- Office Management
- Technical Support
- Optical experience
- Leadership and team building
- Problem resolution
- Customer relations
- Training and development
- Staff training
- Troubleshooting expertise
Certification
- CompTIA Network+
- CompTIA A+
Timeline
General Manager
Hampton by Hilton
04.2022 - 05.2023
Administrative Director
Support Associates Inc
08.1997 - 09.2008
Technical Support Manager
New Media Corporation
04.1994 - 07.1997
Retail sales/ Bookkeeper
Gristedes Supermarket
02.1989 - 03.1994
College Degree - Computer Networking
Computer Education institute
Technical Career Institutes - Computer Networking
TCI
High school diploma or GED - undefined
Polytechnic High School
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