Linda McFarland
Jacksonville,FL
Summary
Accomplished Security Officer with a robust background in surveillance and patrol operations, honed at Allied Barton Security and the US Army. Demonstrates superior customer service and a high level of integrity, ensuring safety and efficient identification verification. Skilled in emergency awareness and adept at leveraging military experience for enhanced security measures.
Overview
43
43
years of professional experience
Work History
Security Officer
Allied Barton Security
08.2006 - 08.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Cashier Manager
Country Hearth Bakery
03.1994 - 07.1996
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored areas for security issues and safety hazards.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Organized charitable events at store, strengthening community relations and enhancing brand image.
- Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
- Developed reward system to motivate cashiers, leading to improved performance and morale.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Streamlined check-out process, significantly reducing customer wait times by training staff on advanced POS systems.
- Managed scheduling and payroll for cashier staff, optimizing labor costs while maintaining service quality.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Stocker
Country Hearth Bakery
03.1994 - 07.1996
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Stocked designated items on shelves, end caps and displays.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted store customers and discussed needs.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Supervised and trained new staff in performing census.
- Recorded daily activities for inventory control.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Retired USArmy Veteran
USArmy
01.1971 - 12.1985
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Montgomery High School
Montgomery, W.Va05-1965
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Electronic surveillance
- Visitor tracking
- Stationary surveillance
- Dispatch
- Investigation documentation
- Military experience
- Government security clearance
- Shift work experience
- High level of integrity
- First aid and CPR certified
- Interior and exterior patrol
- Entrance control
- Identification verification
- Work ethic
- Patrolling
- Verbal and written communication
- Security camera monitoring
- Punctuality
- Reporting skills
- Emergency awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeImportant To Me
Flexible work hours4-day work weekTimeline
Security Officer
Allied Barton Security
08.2006 - 08.2013
Cashier Manager
Country Hearth Bakery
03.1994 - 07.1996
Stocker
Country Hearth Bakery
03.1994 - 07.1996
Retired USArmy Veteran
USArmy
01.1971 - 12.1985
High School Diploma -
Montgomery High School
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