Linda McFarland
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Ocean State Job Lots. Proven track record in enhancing customer satisfaction through effective problem-solving and meticulous inventory control. Recognized for streamlining operations and fostering a positive shopping environment, significantly boosting store loyalty program enrollment.
Overview
24
24
years of professional experience
Work History
Medical Practice Manager
Nanticoke Gastroenterology, PA
10.2001 - Current
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Ordered all office supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Handled job duties for staff members which were unavailable or out of office.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Consulted with healthcare professionals on business decisions.
- Supervised team of 5 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
Store Associate
Ocean State Job Lots
05.2025 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Education
GED -
Delaware Technical Community College
DESkills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Problem-solving acumen
- Team collaboration
- Inventory control
Work Type
Full TimeWork Location
RemoteOn-SiteTimeline
Store Associate
Ocean State Job Lots
05.2025 - Current
Medical Practice Manager
Nanticoke Gastroenterology, PA
10.2001 - Current
GED -
Delaware Technical Community College
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