Linda McGill
Pigeon Forge,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceptional retail experience and sales expertise with talent for upselling. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Key Holder
Dollar Tree
09.2021 - 06.2024
- Assisted managers in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately. Covered management sick days, days off and vacations.
- Provided backup support when necessary, ensuring seamless coverage during staff absences.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Helped train new hires on company policies, procedures, and product knowledge, ensuring seamless integration into the team.
- Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.
- Increased customer satisfaction by providing personalized assistance and addressing their concerns promptly.
Assistant Manager
Old Mill - Pigeon River Pottery
03.2018 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service through online sales and taking product photos to insure satisfied purchases.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Web Developer/Product Photographer
Lil’ Dolly’s
03.2014 - 12.2017
- Developed custom web applications, resulting in tailored solutions for client needs.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster a culture of continuous learning.
- Engaged with clients to plan and optimize site issues and queries.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Reduced load times and improved site speed by optimizing images, scripts, and other assets.
- Created visually dynamic images using advanced composition techniques that effectively showcased products in their best light, generating increased customer interest.
- Consistently met project objectives through meticulous attention to detail in both shooting and editing processes, ensuring the final product aligned with client specifications.
- Enhanced product appeal by executing high-quality photography and editing techniques.
- Improved online presence for clients by providing high-resolution images suitable for various digital platforms, including e-commerce websites and social media channels.
- Increased client satisfaction with professional-grade photographs tailored to their brand identity and target audience.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Designed brochures and marketing layouts along with communication with printing and marketing partners.
- One of the owners became very ill and they quickly sold the business. The new owner let everyone go and replaced them with his own workers.
Education
High School Diploma -
Orange High School
Orange, CA06.1970
Skills
- Highly Dependable
- Excel In Customer Service
- Excellent Attention To Detail
- Quick Learner
- Cash Handling
- Training and mentoring
- Marketing initiatives
- Sales Coaching
Timeline
Assistant Key Holder
Dollar Tree
09.2021 - 06.2024
Assistant Manager
Old Mill - Pigeon River Pottery
03.2018 - 04.2020
Web Developer/Product Photographer
Lil’ Dolly’s
03.2014 - 12.2017
High School Diploma -
Orange High School