Summary

Overview

Work History

Education

Skills

Languages

Timeline

Linda Mcilvain

Olathe,KS

Summary

Driven by results, I leveraged my knowledge in QuickBooks and analytical reasoning at Mercado Fresco to enhance financial accuracy through meticulous account reconciliations, contributing to a significant reduction in invoice processing time. My commitment to clear communication fostered strong team collaborations and improved decision-making processes.

Overview

years of professional experience

Work History

Assistant Accountant

Mercado Fresco

01.2024 - Current

Maintained detailed financial records of accounts receivable and payable status and bank reconciliations within QuickBooks online.
Assisted with monthly banks statements, balance sheets and cash flow reports to inform decision-makers.
Maintained accurate and complete documentation to facilitate accounting and filing functions.
Reviewed general ledger entries and assessed accuracy.
Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
Collaborated with team members on special projects, leading to improved interdepartmental communication and understanding of accounting processes.
Provided journal entries and performed accounting on accrual basis.
Identify and collect all necessary information for any missing transactions, record it and update it QuickBooks.
Enter and update vendor and customer records in QuickBooks.
Experience with high volume of Data entry on daily basics and the ability to multitasking.
Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.

Assistant Manager

Prince Auto LLC

08.2023 - 12.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Reviewed sales and gross profit report to assess company efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Managing the company social media by updating Facebook posts and responding to customers messages and emails

Customer Support Specialist

Booking.Com Call Center

03.2022 - 04.2023

Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Responded to customer calls and emails to answer questions about products and services.
Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Maintained and managed customer files and databases.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Resolved concerns with products or services to help with retention and drive sales.
Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Provided primary customer support to internal and external customers.
Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Education

Bachelor of Business Administration -

Higher Institute of Technological Studies of Rades

Rades,Tunisia

07.2021

High School Diploma -

Lycee Mourouj 4

Tunisia

07.2018